Veterinary Receptionist

Veterinary Receptionist Job Summary

We are looking for a friendly and organized Veterinary Receptionist to join our animal care team in managing our front desk and provide excellent care to our patients and clients. As a Receptionist, you will be the first point of contact for our Veterinary Hospital. You will welcome clients and their pets as they arrive for appointments, you will coordinate administrative duties including redirecting phone calls, check-in our animal patients, update patient records and owner information, schedule appointments, process payments, and encourage retail sales of food, supplements, flea treatment and other items available in our clinic. To be successful as a Receptionist, Multitasking, stress management, communication, and conflict resolution skills are essential for this position. You will be required to deal with emergencies in a timely and effective manner, while streamlining office operations. Ultimately, a Receptionist’s duties and responsibilities are to ensure the deliverance in high quality customer service and execute all administrative tasks.

Veterinary Receptionist Duties and Responsibilities

Check-in animal patients

Greet and welcome clients and their pets as they arrive at the office

Answer, screen and forward incoming phone calls

Gather and certify pet and owner information

Provide basic and accurate information in-person and via phone/ email

Maintain records

Receive, sort and distribute daily mail/deliveries

Schedule appointments

Process payments

Encourage retail sales

Prepare prescriptions and explain instructions

Perform other clerical receptionist duties such as emailing, photocopying and faxing

Ensure reception area is tidy and presentable, with all necessary stationary material (e.g. pens, forms, and brochures)

Veterinary Receptionist Requirements and Qualifications

High school diploma or equivalent

Professional attitude and appearance

Experience with AVImark a plus

Excellent Customer service skills

Solid written and verbal communication skills

Ability to be proactive and resourceful when issues arise

Excellent organizational skills and detail oriented

Hands-on experience with office equipment (e.g fax machines and printers)

Basic math skills and computer literacy

Multitasking and time-management skills, with the ability to prioritize tasks

Comfortable working with animals

Job details

Pay- D.O.E

Job type- Full-time

Number of openings for this position- 1

Schedule

8 hour shift (9am-6pm)

Monday to Friday

Day shift

Benefits

Health insurance

Paid time off

Retirement plan

Employee discount