Entry Level /Level 1 Tech Support

We're looking for a dynamic individual eager to grow with our company in the long term. The ideal candidate will be optimistic, personable, and outgoing, with a passion for learning and supporting others.

In this role, you’ll wear many hats and be responsible for:

Diagnosing and resolving technical issues related to hardware and software systems.

Collaborating with end users to understand and troubleshoot their technical challenges.

Assessing user needs and recommending solutions such as patches, upgrades, or system enhancements.

Providing guidance on the installation, maintenance, and use of technical systems.

Backing up data, upgrading IT systems, and installing new software or hardware.

Documenting and creating procedures, templates, and best practices for technical support.

This role requires someone who is patient, enjoys problem-solving, and can stay calm while working through challenges with users. No prior experience is necessary—we’ll provide comprehensive training on all job duties! Plus, there’s plenty of room for growth as we’re committed to helping our team members advance within the company.

If you’re tech-savvy, love variety, and want to develop your skills in a supportive environment, we’d love to have you on our team!