Help Desk Technician

Help Desk Technician

Sierra Cybernetics is seeking a Help Desk Technician to work for us providing desktop support for our client at the Port of Los Angeles (POLA), Information Technology Division.

In this role, you will provide technical assistance and support to our customer’s employees, helping them resolve hardware and software issues efficiently and professionally.

The position is full time day shift, M-F, on-site at POLA office in San Pedro and is expected to be 1 year or more. Open to US citizens, green card, or H1B.

Responsibilities:

Answer Help Desk calls and provide excellent customer service to computer users.

Assess first-level problem determination and provide resolution.

Assign work order tickets to the appropriate second-level support.

Perform Enterprise Resource Planning (Oracle EBS) and other systems administrator functions.

Troubleshooting system operations

Monitoring disaster recovery backup system as well as schedules.

Inputting and retrieving data.

Assist with processing IT equipment salvage.

Qualifications:

Two to five years of working experience in roles such as an IT Support Specialist.

Experience and proficiency in the use and support of MS Office applications, Windows OS, job scheduling software and other tools for remote support such as Microsoft Remote Desktop, Dameware.

Experience in using Help Desk Ticketing system i.e. Track-IT or ServiceNow

Strong organizational and analytical skills, problem ownership and root-cause analysis.

Excellent customer service and verbal communication skills

Ability to work well with a team and in a fast-paced environment.