Operations Manager - International City Plumbers

We are International City Plumbers, a family-owned and operated full-service plumbing company located in Long Beach, California. With over 20 years of experience in premier plumbing, we provide exceptional customer service and we are always committed to providing the highest quality of workmanship to our clients.

Position Overview:

We are seeking a motivated and professional Operations Manager to support our commercial plumbing business operations. This is a full-time exempt position working on-site out of our Long Beach office. This person will play a pivotal role in overseeing our administrative business tasks and supporting the field operations team. They will also collaborate closely with dispatch and the Director of Field Operations to ensure every technician is set up for success on every job.

Responsibilities:

● Manage incoming work orders and determine priorities for the field operations team

● Communicate business needs and requests directly with field technicians

● Maintain client relations including first point of contact answering incoming phones calls

and service emails to support dispatch

● Communicate with internal team members on work orders, purchase orders, and

customer relations for overall company efficiency

● Provide administrative support for Director of Field Operations

● Assist in originating estimates and proposals

● Communicating estimate updates directly to field operations team

● Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution

● Review documents with attention to detail, ensuring compliance with building codes and

standards

● Coordinate with various teams and executives to achieve project objectives and deadlines

Candidate Requirements:

● High school diploma or equivalent required

● Previous experience in plumbing or construction highly preferred

● Ability to handle multiple projects simultaneously and work under pressure

● Strong time management and organizational skills

● Experience fielding a large phone call volume

● Professional, presentable and clear

● Excellent communication skills (written & verbal)

● Skilled trouble shooter with ability to resolve emerging problems