DISPATCHER

We are a Garage and Locksmith company looking for a full time dispatcher if you feel like you're a good fit for this position feel free to apply thru here or TEXT me at 323-540-2873 (PLEASE NO CALLS)

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Preferably Bilingual (not required)

Job Type: Full-time

Salary: $20.00 per hour