Front Office Administrator

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

We offer:

Medical Insurance

Dental Insurance (no cost for employee)

Vision Insurance (no cost for employee)

Long Term Disability

Group Term Life and AD&D Insurance

Employee Assistance Program

Flexible Spending Accounts

11 Paid Holidays

4 Personal Days

10 Vacation Days

12 Sick Days

Metro reimbursement or free parking

Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.

POSITION SUMMARY:

Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.

Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.

Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.

Assist patients with checking in and registration in new online system answering questions as needed.

Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.

Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit.

Communicates appointment changes to patients and staff.

Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff.

Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.

Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.

Ensure that the waiting area is maintained neat and well organized.

Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.

Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.

Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.

Understand and comply with OSHA and other regulatory requirements.

Assist in orientation of new personnel as directed.

Work as a contributing team member and act in a professional and respectful manner at all times.

Comply with all standard operating policies and protocols of APLA Health & Wellness.

OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.

Ability to:

Must be extremely organized and detailed oriented

Must have excellent communications and written skills

Strong telephone etiquette

Must have a courteous, professional nature and customer service oriented

Must maintain a strict discipline in time management with a focus on quality

Knowledgeable about insurance plans, Medi-Cal / Medicare

Good computer and typing skills.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID vaccination required or medical/religious exemption.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.

To Apply:

Visit our website at www.aplahealth.org to apply or click the link below:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=223422&clientkey=A5559163F67395E0A2585D2135F98806