Wellness/Front Desk Associate

The Front Desk is the first impression a patient will have of Bloch Wellness and Sports Medicine (Bloch) and is the hub of starting off a positive experience and setting up their patient records properly for the doctors and billing department to best accomplish their responsibilities.

ESSENTIAL FUNCTIONS:

Greet patients as they arrive & assist with sign-in and forms.

Provide tours for new patients & walk-ins.

Collect any outstanding paperwork needed from patients.

Answer phones – respond to questions, schedule appointments, transfer to office, or take messages.

Collect payment from patients not billed through insurance (credit card, check, or cash).

Maintain a neat and organized work environment.

This is a fast-paced environment and your ability to remain calm, composed, and follow policies and procedures is required.

Maintain patient accounts by obtaining, recording, and updating personal insurance information.

Update and record payments against packages, audit packages and records for accuracy.

Follow office opening and closing procedures outlined in the Front Desk Procedures Manual.

Answer telephone in a professional manner. Each call (other than those scheduling appointments) should be recorded on the Phone Log, capturing as much information as possible, which includes name, phone number, and reason for call.

Check voicemail and Info@mybcwellness.com regularly throughout the day and respond accordingly.

Schedule patients (new and returning) based on protocols set-up in the Front Desk Procedure Manual.

Confirm appointments scheduled online. Follow-up as needed with appropriate documentation.

Ensure availability of treatment information by filing and retrieving patient records in JaneApp.

Keep the office and equipment clean and ready for use.

Operation of the wellness modalities as needed using proper protocols and safety.

Cleaning the office based on the cleaning schedule.

Refilling/restocking supplies on the floor (lotions, cleaning solution, etc.) regularly.

Assist with new patients, take vitals, and help with doctor’s requests

Keeping up with laundry throughout the day.

Maintaining professional relationships with patients and staff.

Keeping patient care and wellness as your number one priority.

Taking on additional duties or responsibilities when necessary.

Assist other WAs with any and all questions about modalities and office duties

Other duties as assigned

Business Hours:

Monday - Thursday: 7:00am - 7:00pm

Friday: 7:00am - 5:00pm

Saturday: 8:00am - 1:00pm

Ideal candidate will have a flexible schedule