Hotel Front Desk Team Member - P/T (3pm-11pm)

Job Description:

The Sunset West Hotel is currently taking applications for a Front Desk Team Member to serve as our guests’ first point of contact and manage all aspects of their hotel experience.

The successful candidate must be a team player who has a positive attitude, is reliable and task oriented.

If you have the ability to deliver total guest satisfaction in a hotel setting, we’d like to meet you.

Responsibilities:

-Perform all check-in and check-out tasks

-Manage online and phone reservations

-Register guests by collecting necessary information and forms of payment

-Provide information about our hotel, available rooms, rates and amenities

-Respond to guests' needs in a timely and professional manner

-Liaise with our housekeeping and maintenance staff to ensure rooms are clean and ready to accommodate guests

-Responsible for positively representing and promoting the hotel

-Ensures systems and procedures are in place and followed for guests and employee safety and security

-Must maintain a clean, organized and safe work environment

Requirements/Skills:

-Work experience as a hotel front desk agent or similar role

-Experience with hotel PMS system a plus

-Customer service attitude and ability to build rapport with guests

-Strong organizational skills

-Excellent communication and organizational skills

-Team Player

Local candidates only

Please send in your resume' for review