Front of House Manager

SEEKING MOTIVATED INDIVIDUAL TO HELP RUN THE FOH AND OVERSEE BOH 35-40 HRS A WEEK.

WILL REPORT DIRECTLY TO GM AND OWNER.

PAY CAN BE NEGOTIATED DEPENDING ON EXPERIENCE BUT WILL START AT STANDARD SUPERVISOR RATE. $18/19 PER HOUR.

Overall Responsibilities:

Performance of team during a shift.

Proficiency at all levels, including recipe execution, service standards, sanitation practices, and FOH, BOH management functions.

Meet financial targets and goals.

Proper staffing and training of employees.

Assure all Standard Operating Procedures are upheld.

Specific Responsibilities:

General:

Proficiency in all FOH and BOH computer functions.

Perform and document voids and comps properly.

Follow proper procedures during computer crashes for operation and recovering data.

Financial:

Sales - Review daily sales figures

Labor - Control labor during shift. Assess sales volume and make cuts where and when necessary. Review daily labor figures (dollars and hours). Eliminate/minimize any overtime or training expenses.

Cost of goods sold - Assist with weekly food and beverage inventory and determine actual costs.

Operations:

Service - Ensure service standards are being upheld at all times. Determine the quality of the staff by assessing performance. Ensure staff demonstrates proper guest relations. Handle all guest complaints properly.

Food Quality - Ensure food handling and presentation procedures upheld at all times. Conduct line checks on all shifts.

Training and Development - Assure employee training is ongoing and proper programs are being followed. Ensure all employees have completed required tests and certification programs.

Personnel/Human Resources Development:

Maintain an “open door” policy with employees.

Assure all new hire paperwork is correct and complete.

Administration:

Maintain constant communication with management through proper use of the Manager’s Red Book. Utilize Red Book to document employee issues (lateness, tardiness, and performance issues), food issues (items out of stock, line check notes about quality), sales, labor, and other pertinent information.

Follow proper cash handling procedures, including cash-outs, counting banks, counting safe, and completing change orders.

Maintain organized office. Ensure documents are placed in the proper file/book. Maintain archived paperwork as required.