Customer Support Assistant

Job Description:

Sonar Spark is seeking a proactive and detail-oriented Customer Support Assistant to join our team in Los Angeles, CA. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are addressed promptly and efficiently. You’ll play a vital role in maintaining customer satisfaction and upholding the company’s reputation for outstanding service.Responsibilities:Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions.Assist customers with product information, troubleshooting, and order-related questions.Maintain detailed records of customer interactions and escalate complex issues to the appropriate teams.Provide feedback to internal teams to help improve products and customer experiences.Monitor customer satisfaction and identify opportunities for process improvements.Stay updated on company products and services to provide accurate and thorough assistance.