Customer Service Representative (Office setting) Full-time (M-F)

About Us:

We are a company specializes in creating custom embroidery, heat transfer, laser etching, patches and more, for a variety of clients, from small businesses to large corporations. Our dedication to craftsmanship and customer satisfaction sets us apart in the industry.

Job Description:

We are seeking a friendly and detail-oriented Customer Service Representative to join our company. As a Customer Service Representative, you will be the first point of contact for our customers, helping them with their orders, answering their questions, and ensuring a smooth and pleasant experience from start to finish.

Responsibilities:

- Respond promptly to customer inquiries via phone and email.

- Provide detailed information about our products and services

- Assist customers with placing orders

- Help customers troubleshoot issues and resolve complaints with empathy and efficiency

- Process orders

- Maintain up-to-date knowledge of our products, services, and company policies

- Collaborate with our production team to ensure customer orders are fulfilled correctly and on time

Qualifications:

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and attention to detail

- Ability to multitask, prioritize, and manage time effectively

- General computer skills

- Quick Learner

- Dependable and Reliable

- Previous experience in customer service or a related field is a plus