Customer Service Representative (Full-Time, Insurance Agency)

Customer Service Representative (Full-Time)

Location: Burbank, CA (On-site)

Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Compensation: $22.00/hour

Role Overview

We’re seeking a proactive, friendly, and detail-oriented Customer Service Representative to support our clients and team. The ideal hire is calm under pressure, disciplined in follow-through, and naturally customer centric.

Responsibilities

Answer calls and assist customers with questions, requests, and policy needs

Manage administrative tasks and filings; maintain accurate records and documentation

Proactively follow up with prospects and existing customers

Support account servicing and help drive client satisfaction and retention

Qualifications

Excellent verbal and written communication skills

Effective negotiation and problem-solving abilities

Proficiency with Microsoft Word and Excel

Able to multitask while remaining detail-oriented

Friendly, professional customer service approach

Insurance work experience is a plus

How to Apply

Email your resume with the subject line: “CSR – Burbank”.