PART -TIME OFFICE ASSISTANT

We are a small, customer-focused plumbing company located in Northridge. We work closely with home warranty companies to deliver top-notch service to our clients.

We’re seeking a Part-Time Office Assistant to join our team for approximately 20 hours a week, including required weekend shifts (Saturday and Sunday, 10 AM–2 PM) and part-time hours on Monday and Friday. The starting pay is $18/hour during training and increases to $20/hour once you can work independently. Additional responsibilities and full-time opportunities come with the potential for raises.

Key Responsibilities:

- Answer incoming calls and provide excellent customer service.

- Schedule and assign incoming jobs to technicians based on their service areas.

- Arrange follow-up appointments for ongoing jobs.

- Maintain accurate records by documenting all interactions and activities.

- Perform quality checks by calling customers post-service to ensure satisfaction.

- Coordinate with technicians for updates and follow-ups.

Requirements:

- Strong communication and interpersonal skills.

- Proficiency with office software (e.g., MS Office, email systems).

- Ability to work independently and as part of a team.

- Prior customer service experience is preferred but not required.

- Excellent English skills (Spanish is a plus!)

If you’re organized, detail-oriented, and enjoy working in a dynamic environment, we’d love to hear from you!

Please send your resume to safecaliplumbing@gmail.com or call us at 818-830-4962.