SiteAgent.net seeks a Customer Service Rep

SiteAgent.net is looking for an outstanding customer service representative to join our customer service department. We are a thriving tech company and conversation marking service located in Los Angeles with about 60 employees. We help eCommerce businesses grow by incorporating conversational marketing technology and strategies into their marketing efforts. Our cutting-edge technology helps our clients double or even triple their leads and sales and get ahead of the competition by streamlining their customer’s journey. We are looking for a trustworthy, positive, dependable, and self-motivated team player who will help us deliver exceptional customer service to our clients.

Warning, DO NOT apply if you:

Are narcissistic, judgmental, pessimistic, resistant to change, irresponsible, indifferent, and tend to be drama queen or king. If your car gets stolen, breaks down, your battery dies, and you find yourself stranded on the side of the road once or twice a month, excuse yourself from this post. If you plan to have menstrual cramps, pink eye, strep throat, diarrhea, or CoVid when we make weekends mandatory, head to another job board. We are sympathetic to family emergencies, but we assure you that you will not last long if a Grandpa has a stroke or a Grandma dies every time we require you to work on a holiday.

As we stated previously, untrustworthiness will not be tolerated. So Do Not apply if you have tendencies or impulses to LIFT things from company workstations such as copy paper, ink cartridges, staplers, hold punchers, Gem clips, highlighters, corrective tape, clipboards, mouse, keyboards, headsets, etc. And don’t even read any further if you plan to have co-workers clock you in or out, use company resources for your start up, binge watch cat or Mr. Beast videos on YouTube, or make Tik-Toks while on the clock. You can dream about being the next big YouTuber or Tik-Toker, but it won’t be on our time.

We are team oriented at SiteAgent.net with one mission, which is to help our clients grow their online businesses and offer exceptional customer service along the way. We are empathetic and prioritize each client's need, ensuring swift resolutions and personalized assistance. If you are the kind of customer service rep who puts customers on hold for long periods of time, or without permission, always assume customers are trying to get something for free, make customer’s personal info known to the room, get an attitude or hang up on customers after they piss you off, you won’t last until the end of the week with SiteAgent.net. You as well as every other customer service rep in the world should realize that at the end of the day, it’s not the company that pays your salary, it’s the customer.

Full job description

Join SiteAgent.net as a Customer Service Representative.

Salary: $20.00 to $22.00 per hour

Key Responsibilities:

Respond to Inquiries - Address customer questions and concerns via phone, email, live chat, or social media platforms.

Resolve Complaints - Handle customer complaints, ensuring a resolution that satisfies the customer's needs and aligns with company policies.

Provide Product/Service Information – Educate customers about product features, services, pricing, and availability.

Process Orders and Refunds - Assist customers in placing, tracking, or canceling services, and handle refunds.

Document Interactions - Maintain detailed records of customer interactions, transactions, and resolutions in our CRM system.

Upsell - Recommend additional or alternative products and services that meet the customer’s needs.

Feedback - Gather customer feedback to improve products, services, or overall customer experience.

Technical Support - Troubleshoot basic technical issues and escalate complex problems to the appropriate department.

Education, Qualifications and Experience

High School Diploma or equivalent

Strong Communication Skills - Ability to communicate clearly, both verbally and in writing.

Problem-Solving Abilities - Quickly identify issues and provide effective solutions.

Time Management - Efficiently handle multiple tasks or inquiries within a specified time frame.

Technical Proficiency - Familiarity with CRM software, email systems, or other customer support tools.

Team Collaboration Skills - Ability to work effectively with colleagues to resolve complex issues.

Attention to Detail - Ensure accurate and thorough responses to customer inquiries.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Apply at the link below.

Check Customer Service, years of experience, tell us a bit about yourself, and upload your resume

https://www.siteagent.net/careers