Assistant Manager

Self-Storage Assistant Manager/Customer Service

Looking for a Talented and Awesome Individual with Sales, Customer Service, and Call Center Experience.

Central Storage Inc. is a single family own Self Storage Facility in Glendale, Ca. Is currently looking for Assistant Manager that can work independently 100% of the time. Our property is unique and has been serving the people of Glendale and surrounding Los Angeles area for 100 years. We pride ourselves with the upmost in customer service for our tenants and customers. Please visit www.centralstorage.com and note the reviews on the website, as well as on Google.

Ideal Candidate Qualifications

Excellent Sales Skills – a natural, enthusiastic, and confident.

Good Listener – engages active listening skills to fully understand the customer's needs and thoughtfully respond with appropriate solutions

Phone Presence – has a kind, friendly, patient, welcoming voice and genuinely enjoys talking to and helping people

Light maintenance, including general cleaning of the storage site, customer service attitude, good at working as part of a TEAM to run a clean and efficient storage facility.

Self-Motivated and Directed – effectively manages time and is highly productive

Excellent Computer Skills – is comfortable with Word, Excel, Outlook, Adobe Acrobat, and QuickBooks, and ideally is proficient with (or can learn to use) Facility Management Software

Problem Solver – is creative and resourceful in handling delicate situations

Strong Organizational Ability – has strong attention to detail and can actively input accurate records of customer communication into facility management software

Thorough and Reliable – can review and implement a detailed list of procedures to ensure consistent high-quality customer service

Collections – has experience and is comfortable reaching out to customers for past due payments, in a kind and persistent manner.

Watchful Eye – is observant and curious, and will efficiently monitor all activities at the facility.

Sense of Humor – has ability to work with customers, in a kindly and pleasant manner.

Experience

Self-Storage, Customer Service, Call Center Experience preferred, but we will train the right candidate.