Bilingual Sales Support/Customer Service

Bilingual Sales Support/Customer Service

Position: Bilingual Sales Support/Customer Service

Status: Full-time Employee

Salary: Base Salary+ Full Benefits Package (Med, Dental, Vision, 401k)

Job Location: Los Angeles

Reports to: Ecommerce Manager

Four Seasons General Merchandise (4sgm.com) is the ultimate ONE-STOP shopping source for all general merchandise needs. We are the renowned leader in the general merchandise industry and supply our products to chain stores, gift shops, and discount stores offline and online. Our brand name licensed characters and private label products are sourced locally and internationally. Our customers are likewise located within the United States as well as overseas. We stock over 10,000 carefully selected items covering over 50 different categories.

Overview

We are seeking a highly motivated, competitive Bilingual Sales Support/Customer Service Representative who excels in a fast-paced environment. The ideal candidate will be adept at conducting inbound and outbound calls, collaborating with various departments, generating interest in our products/services, qualifying prospects, and ultimately converting leads into sales. This role offers an exciting opportunity to grow professionally in a dynamic and challenging sales environment.

Key Responsibilities

Order Processing: Manage the entire order lifecycle, from processing payments to tracking shipments, both expedited and regular, as well as handling cancellations and returns.

Inquiry Handling: Promptly respond to inbound email inquiries to provide information and resolve any issues.

Lead Generation: Proactively source new sales opportunities through inbound lead follow-up, outbound cold calls, emails, online chats, and social media engagement.

Pre-call Planning: Prepare for prospect calls by conducting thorough research on the company, understanding their needs, and gathering other relevant lead information.

CRM Management: Accurately enter, update, and maintain information on leads, prospects, and opportunities in our Customer Relationship Management (CRM) system.

Delivery Monitoring: Ensure that orders are processed and delivered within the timeframe promised to customers and follow up as necessary.

Customer Education: Serve in a consultative role to assist customers in making informed decisions about our products and services.

Client Conversion: Actively reach out to potential clients to convert them into paying customers.

Stakeholder Coordination: Act as the key liaison between various partners and clients, including warehouse, shipping, and billing departments.

Additional Duties: Perform any other responsibilities as reasonably assigned.

Qualified candidates must have:

College degree or equivalent experience in Business

At least 1 - 2 years of sales experience

Fluent in both written and verbal English and Spanish

Strong ability to multi-task, organize, and prioritize work.

Ability to multi-task, organize, and prioritize work.

Knowledge of IT a plus.

Excellent interpersonal skills.

Ability to effectively communicate in e-mail, chat online and over the phone.

Working knowledge of word processing, Excel spreadsheets

Must be authorized to work in the United States on a full-time basis for any employer.

This is a Full Time On Site Position/Job. No Remote nor Hybrid Schedules.

In your cover letter, please specifically address how you meet the entire criteria listed above. In addition, your salary history must be reflected in your resume. ANY APPLICATIONS THAT DO NOT INCLUDE THE ABOVE INFORMATION WILL NOT BE CONSIDERED.

No calls or walk-ins will be accepted.