Customer Service Representative

Description A customer service job description typically outlines the responsibilities, qualifications, and skills required for the role. Here's a general outline of what you might find in a customer service job description:Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative is responsible for providing exceptional service to customers via various communication channels, including phone, email, and live chat. They handle inquiries, resolve complaints, and provide information about products and services to ensure customer satisfaction and retention.Responsibilities:

Respond to customer inquiries promptly and professionally via phone, email, or live chat.

Assist customers with product information, pricing, availability, and order status.

Resolve customer complaints and issues efficiently and effectively.

Process returns, exchanges, and refunds according to company policies.

Escalate complex issues to the appropriate department for resolution.

Maintain accurate records of customer interactions and transactions.

Provide feedback to management regarding customer concerns and trends.

Collaborate with other team members to ensure seamless customer service experience.

Stay updated on product knowledge and company policies to provide accurate information to customers.

Meet or exceed performance targets for customer satisfaction, response times, and resolution rates.

Requirements

High school diploma or equivalent; college degree preferred.

Previous experience in customer service or related field preferred.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to work well in a fast-paced environment and multitask effectively.

Proficiency in computer applications, including CRM software and Microsoft Office.

Positive attitude and willingness to learn.

Flexibility to work evenings, weekends, and holidays as needed.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .