Sales Trainer

The Customer Service Sales Trainer is responsible for developing, delivering, and enhancing training that equip customer-facing teams with the skills and knowledge to meet companies' goals. This role focuses on improving service delivery, product knowledge, and communication skills to foster a client-first approach, while ensuring that teams are equipped for all customer relations and sales assignments.

Develop and Deliver Training:

- Deliver trainings focused on improving customer interactions, product knowledge, and service skills.

- Provide easy-to-follow company provided training materials and resources that help team members meet their goals.

Coach and Support Team Members:

- Offer hands-on coaching by working alongside team members, demonstrating effective communication and client engagement techniques.

- Provide real-time feedback and guidance to help team members improve and achieve success.

- Actively engage with customers, demonstrating how to build relationships and present products.

Teach Client-Focused Solutions:

- Train the team to identify customer needs and recommend the right products or services.

- Guide team members on how to handle customer concerns, provide exceptional service, and build lasting relationships.

- Work closely with sales managers and other departments to align training with company goals and customer service standards.

- Create a positive, hands-on learning environment by encouraging team members to apply skills in real-world situations.