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    Pinnacle Group
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Field Engineer 3

California, Costamesa, 92626 Costamesa USA

Position: Field IT Technician Location: Costa Mesa, CA Driving: Yes

Prescreen Questions:
  • How many years' experience do you have with installing?
  • Desktops:
  • Laptops:
  • Printers:
  • Software:
  • How many years' experience do you have with Desk Side Support?
  • How many years' experience do you have with Troubleshooting?
  • Repairs of Desktops:
  • Repairs of Laptops:
  • How many years' experience do you have with Software?
  • How many years' experience do you have with Hardware?
  • How many years' experience do you have with ticketing systems?
  • What certifications do you have (if any)?
  • Do you have a reliable backup vehicle if your current vehicle breaks down? (Lyft, Uber, Bus, Train are not valid backups)
  • Job Description:

    Job Duties:
    • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
    • This is a journeyman position for the typical desk side support technician.
    • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
    • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
    • Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

    • Provides support for software, hardware and networking support for desktops, laptops and servers
    • Provides maintenance and support on legacy products
    • Installs and maintains PCs and associated software, and peripherals
    • Performs installs, moves, adds and changes as required
    • Provides follow-up on problems or escalation.
    • Maintains a high degree of professionalism in actions, demeanor and dress.
    • Insures customer satisfaction throughout the service delivery transaction.
    • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

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