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  • ID
    #49821728
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Experian
  • Date
    2023-04-28
  • Deadline
    2023-06-27

Vacancy expired!

Experian MCE Contact Center is seeking a Customer Care Supervisor to lead a team of Agents You will develop, coach, and manage a team of talented Agents to exceed client and company goals. About the position:Coordinate day-to-day operations and administer company policies and procedures through subordinate exempt and non-exempt staff. Includes assigning work, monitoring and reviewing progress and accuracy of work, company-required training, timecard approval for payroll, directing efforts, and providing technical guidance on complex issues. Provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.) Oversee operations to maintain consumer credit databases and ensure that the daily qualitative and quantitative goals of the organization are met. Respond to escalated consumer or client issues. Oversee daily workflow, assess available resources, determine work allocations, and make employee work assignments. Collaborate with management and staff to develop and administer employee work schedules. Develop, coach, and motivate staff to achieve departmental goals. Guide employees when responding to changing business conditions. Monitor compliance and personnel performance metrics. Ensure data for reporting is accurate, timely, and adheres to standards. Organize and facilitate staff meetings regarding team performance, recognition, and information exchange. Provide ongoing feedback to the client and ensure all appropriate requests are responded to promptly. Create and conduct presentations to clients To participate in the interview Selection Process for new talent 

Vacancy expired!

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