POS Support Technician

Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chatLog calls into the Call / Problem Tracking systemMeet or exceed the standards set within the department for effective call resolution and productionProvide excellent customer service Escalate and direct customer calls as neededProvide user feedback to management, quality assurance, and development Perform all activities in compliance with audit standards in reliability, security, and qualityPrepare reporting as requiredPerform other tasks as requiredMaintain communication via multiple platformsWork independently with strong time management and organizational skillsInstruct customers on how to install and operate hardware and software