Service Technician - Northeast Arkansas

SUMMARY DESCRIPTION: With safety being top priority, service technician will be responsible for operating, repairing, and maintaining equipment including: HVAC, building control systems, systems involving electric and pneumatic air flow, water flow, gas/electric heating and cooling equipment, boilers, valves, apparatus and lines used in the distribution of heated, chilled or processed water, computerized building management system, variable frequency drive units, and computerized maintenance management systems. PRIMARY ESSENTIAL DUTIES AND RESPONSIBILITIES:

Working safely is our company’s number one business objective. It is the responsibility of each employee to comply with all safety and health requirements whether established by the company or by federal, state or local law. Each employee must be dedicated in his or her safety responsibility while conducting business. It will be a condition of employment that all employees are expected to work safely and contribute to the safety of others.

Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction.

Uses a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

Identifies, analyzes, diagnoses, and repairs systems and products.

Performs preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.

Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work as necessary.

Maintains equipment by inspecting for signs of wear.

Represents the company by serving as a direct customer contact.

Insures jobs are completed within allotted hours and in budget.

Assists in ordering parts for repairs and timeliness of need.

Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files. Turns in paperwork in a timely manner.

Records parts, material, labor, subs, and other cost data per assignment and returns unused resources.

Read and interpret product specifications, understands building specifications, drawings and designs.

Flexibility to work overtime/weekends/on call rotation as necessary.

Train, direct or mentor activity and work product of tradesmen, apprentices, or shop technicians as needed.

Perform other duties as required or assigned.

Maintains company equipment, truck, assigned tools, and shop equipment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Completion of five-year trade school with a certificate in Heating, Ventilation, and Air Conditioning or 6 years related experience. Equivalent combination of education and experience considered. Above average math skills, ability to read and understand mechanical and electrical design schematics. Ability to evaluate standard technical situations and troubleshoot common operator mistakes that lead to improper system operation.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

EPA Universal Certification, Professional License Preferred (HVAC Journeyman, Boiler Operator, etc).

State driver’s license, auto insurance, auto registration, acceptable driving record.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS:

None.

SOFTWARE SKILLS REQUIRED:

Basic x Intermediate Advanced

Specific Programs and/or skills:

Specialty software training provided upon hire.

COMMUNICATION SKILLS:

Ability to read and understand simple instructions, short correspondence, notes, letters, and memos. Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public, and other employees of the organization.

WORKING AND/OR ENVIRONMENTAL CONDITIONS:

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is performed in a mechanical/equipment room environment. Requires working outdoors, possibly in extreme weather conditions. Requires heavy auto travel, exposing employee to hazardous weather conditions and other inherent traffic hazards. While performing the duties of this job, during job site visits, the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles. The noise level in the work environment is usually moderate.

PHYSICAL REQUIREMENTS:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to sit, talk, or hear; To use hands to finger, handle, or feel; and to reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, crouch, climb ladders, or crawl. The employee must regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

TEAMWORK

Demonstrate and promote a spirit of cooperation and teamwork throughout the company;

Continually look for ways to improve our processes and ability to serve our customers effectively;

Continually strive to improve personal performance. Take an active role in seeking training or other opportunities for growth and development.

BUSINESS BEHAVIOR & ANTITRUST

Do not discuss with competition (includes similar Service/Parts companies and manufacturing representatives).

Company price, costs, profits, or terms of sale;

Person or companies with whom William A. Harrison Inc., Harrison Energy Partners, or Best HVAC Parts & Supply will or will not do business;

Geographical areas of operations.

CONFIDENTIALITY & CONDUCT

Do not divulge any confidential personnel and/or corporate policy;

Will not engage in gossip or other unprofessional conduct;

May not make changes in his/her job description, standards of performance or quarterly objectives without consultation with your direct supervisor, manager or executive leadership.

SAFETY SENSITIVE STATEMENT

A Safety Sensitive Position (SSP) is defined as any position in which a person performing the position while under the influence of drugs, including marijuana, as well as alcohol, may constitute a threat to the health or safety of themselves, co-workers or general public. A SSP could also include a position in which a lapse of attention could result in injury, illness, or death for the employee, co-workers, or general public. Without limitation a SSP includes any position that involves operating, repairing, maintenance, or monitoring of heavy equipment, machinery or motor vehicles as part of the job duties.

HEP has designated the following positions as Safety Sensitive:

All positions in the Service Department

All positions in the Controls Department

All positions in the Contracting Department

All outside Sales and Marketing positions

All Executive positions

All Parts positions

Any and all other positions in which the person is required to operate a motor vehicle in performing duties for the benefit of Harrison Energy Partners. This includes positions where such activity may be occasional.