Call Center Agent

About the Role:

The Call Center Agent is responsible for providing courteous and efficient customer support through inbound and outbound calls. This role focuses on maintaining high service standards and ensuring a positive experience for every caller.Key Responsibilities:Handle incoming and outgoing calls with professionalism.Provide accurate information and support to customers.Record call details and update internal systems as needed.Follow procedures to resolve customer inquiries effectively.Contribute to team goals and service quality standards.