Front Desk Agent

Job Description:We are seeking a friendly and professional Front Desk Agent to join our dynamic hospitality team. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out experience. As a Front Desk Agent, you will play a crucial role in delivering exceptional customer service, managing reservations, addressing guest inquiries, and supporting daily operations with enthusiasm and precision. 

ResponsibilitiesGreet and welcome guests upon arrival with a warm and professional demeanor.Check guests in and out efficiently while accurately managing reservations.Answer phone calls and respond to guest inquiries in a timely and courteous manner.Provide information about hotel services, amenities, and local attractions.Handle guest complaints and resolve issues promptly to ensure guest satisfaction.Maintain accurate records of bookings, payments, and guest information.