Customer Support Manager

We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint.ResponsibilitiesOversee daily customer support operations to ensure timely and effective serviceDevelop and implement support strategies that enhance customer satisfactionMonitor performance metrics and identify areas for improvementTrain, mentor, and guide customer support staffHandle escalated inquiries and ensure resolutions align with company standardsCollaborate with internal teams to improve service workflows and communicationMaintain accurate records, reports, and documentation