Information Security Specialist - Data Protection Governance & Records Management.

DescriptionAs an Information Security Specialist, you will play a critical role in supporting, enhancing, and advancing the organization’s Records Management Program. You will engage with business units across the organization, provide essential metrics and documentation, and ensure that Records Management policies and minimum requirements are effectively implemented in the organization. The role demands a proactive approach to mitigating information security risks, fostering collaboration, and supporting organizational compliance efforts. Primary Responsibilities:

Perform User Entitlement Reviews for Iron Mountain Connect and Policy Center, both systems of records through the vendor Iron Mountain. Independently address any issues that arise during the review and document the results accurately and according to best practices. Recommend ideas for automation where applicable.

Lead the legal hold process, assist as required to ensure the legal holds are properly applied to Records at Citizens Bank. Perform a monthly reconciliation of legal holds to ensure our records reconcile to the system of record, eDiscovery system.

Perform system updates as requested by business lines to Policy Center. Understand the system, identify areas for streamlining, implement efficiencies.

Maintain relationships with Business Records Managers and Records Coordinators throughout Citizens’ footprint and key stakeholders across the organization.

Prepare Records Management monthly metrics; analyze and determine the appropriate metrics to accurately support the work of the team. Analyze areas where metrics may have gaps month over month and report.

Manage the Records Management Team Mailbox via Outlook. Address, assign and track all incoming requests from colleagues across the organization.

Report updates and stats on work productivity on a weekly basis. Identify and communicate any emerging risks.

Lead the Metadata Compliance function, hold meetings with business lines, make recommendations to complete metadata fields, track missing metadata fields, consistently understand the metrics within this function, submit approved updates to Iron Mountain for processing, perform sample quality control reviews once updates have been implemented.

Document and revise procedures and job aids as needed.

Support the team by leading discussions for JIRA Sprints and Confluence updates, both workflow tracking tools.

Other comparable duties as assigned, including stretch goals.

Experience and Skills:

Experience working in a professional environment.

Understanding of records management concepts, best practices, and regulations.

Analyze current tasks within the team and make recommendations to the manger for streamlining, efficiencies through automation and/or artificial intelligence.

Advanced understanding of the Microsoft Office suite (e.g., Outlook, Word, Excel, PowerPoint, One Note)

Excellent verbal and written communication skills, ability to independently grow ones professional network.

Ability to execute work independently and be a team player with good interpersonal skills – using tact, patience, and courtesy.

Excellent time management skills; ability to effectively multi-task by prioritizing ones multiple responsibilities.

Motivated, self-starter, must be able to take on a task and independently accomplish it with minimal guidance.

Willingness to reach out, learn new tasks, be forward thinking and expand knowledge to understand impacts across the organization.

Must be able to ask questions, be open minded, make suggestions to create a positive environment.

Education:

Bachelor’s degree in a business-related field required.

Willingness for continuing education; obtain Records Management or Information Governance Certifications.

Preferred Experience and Skills:

5 or more years of experience in a records management capacity or similar experience.

Experience within applications; Policy Center and Iron Mountain Connect.

Hours & Work ScheduleHours per Week: 40 HoursWork Schedule: Monday through FridayPay Transparency The salary range for this position is 74,446 - 111,669 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.01/27/2025