Customer Support Assistant

Job Description:

Sociaxe is looking for a proactive and detail-oriented Customer Support Assistant to join our team in Phoenix, AZ. You will play a crucial role in assisting customers with their inquiries, resolving concerns, and providing a top-notch experience. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.Responsibilities:Handle customer inquiries via phone and email in a courteous and professional manner.Provide accurate information about our services and resolve issues promptly.Update and maintain customer accounts in our database.Coordinate with internal teams to address and resolve escalated customer concerns.Assist in identifying trends in customer feedback and suggest improvements.Ensure all customer interactions are logged and documented appropriately.