Senior Manager - Exam Management

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The objective of the GCS Control Management Exam Response team is to support all GCS internal (inclusive of second line) and external exams and audits, ensure satisfactory exam results and timely closure of findings, educate GCS partners with examiner and regulator mindset, and streamline and enhance the efficiency and effectiveness of GCS exam management processes.The Sr. Manager, Control Management Exam Response will:

Support the day-to-day internal Audit and Second line review processes and external exam management process, working with the Enterprise functions and other key businesses partners to facilitate organized and focused reviews (e.g., data request compilation, action implementation, and clear responses focused on the scope of the reviews)

Track resolution of requests and ensure that significant risks and issues are appropriate and timely escalated and submitted

Streamline and enhance the efficiency and effectiveness of GCS exam management processes working with IAG, RELM and 2 nd Line to create a best practice in support of GCS

Provide analytical rigor and to support these audits/exams/reviews to support thoughtful and accurate representation of the current environment with accuracy and transparency

Review and enforce compliance with enterprise policies

Support GCS exam and findings communications with governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums (e.g., Community of Practice)

Develop and implement key reporting, metrics, tracking and insights around these activities as part of GCS Control Management reporting and key Governance Forums

Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Work with business partners to enhance value proposition, improve customer experience, and strengthen operational controls

Required Qualifications:

4 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

Excellent project management, communication, and interpersonal skills

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc, JD) or certifications are advantageous

Experience in at least one of the following:

Translating operational risk strategy and appetite into execution guidelines

Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

Oversee the implementation of the operational risk governance frameworks

Communicating and ensuring understanding and adherence to operational risk procedures and standards

Manage the operational risk exam management processes

Audit/Exam Response

In an Audit Function

In a Regulatory Examiner Function

Experience in financial services industry

ORMCMQualificationsSalary Range: $90,000.00 to $165,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: RiskPrimary Location: US-New York-New YorkOther Locations: US-Arizona-PhoenixSchedule Full-timeTags ORMCMReq ID: 24019840