Lead Voice Engineer

Qualifications:

Expert in Cisco UC and Call Center technologies.

Extensive experience with CUCM, PCCE, ICM, Responder, WebEx, e911, and gateway.

Proven experience in leading multiple integrations.

CVP experience is highly desirable.

Strong understanding of Incident, Service Request, Problem Management, and Change Management processes.

Ability to maintain comprehensive Runbook and System Architecture documentation.

Excellent troubleshooting skills and ability to provide tier-3 engineering support.

Strong leadership skills with the ability to oversee and train team members.

Ability to act as a primary contact for high severity trouble tickets.

Experience in implementing and maintaining 3rd party integrations.

Willingness to participate in an on-call rotation.

Strong communication skills to act as a business consultant to end users and executive leadership.

EQUAL OPPORTUNITIESWorld Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, color, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.