Sr. Business Line Liaison – Controls & Issues Management

Work Location:Jacksonville, Florida, United States of AmericaHours:40Pay Details:$86,840 - $139,360 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:The Senior Business Line Liaison (Sr. BLL) supports the execution of all risk and governance activities within their designated line of business area of responsibility (LOB). The Sr. BLL serves as the point of contact for key risk and governance activities, and coordinates actions, responses, and documentation for the business in areas of increased risk (inherent and residual) or complexity. The Sr. BLL may providing coaching and oversight for the BLL and may review documentation prepared by the BLL related to areas of increased risk or complexity.US Customer AssistanceIssues Management Group - Retail Default Mortgage

Team provides the line of business with support in the Change Control and Issues Management space by executing on all regulatory and non-regulatory Action Plans.

Support the Retail Default Management (RDM) organization. This includes TD Helps, Collections, Foreclosure, Bankruptcy, Asset Management and Process Optimization.

Team is responsible to partner with all stakeholders that include the Business, Controls Governance, Compliance, Risk and Legal to drive solutions.

RemoteDepth & Scope:

Acts as the point of contact for the Line of Business areas of responsibility (LOB) for any potential self-identified findings and document the control breakdown and root cause and communicate to relevant parties; In addition to drafting the documentation, responsibilities may include a review of documentation from Business Line Liaison (BLL) for areas of increased risk or complexity

Acts as the point of contact for the SSG&C Audit/Exams and remediation team for any key information, actions, responses, or remediation required by the LOB; Leads or oversees the coordination with the LOB to fulfill these requests, or for other tasks as required, depending on risk and complexity

Drafts and/or reviews action plans for all issues and findings within LOB

Oversees the completion of all closure activities to ensure all action plan deliverables are met, and document the remediation implemented by the business, and provide any necessary guidance or conduct any necessary activities for the LOB, and review documentation from BLL for areas of increased risk or complexity

Prepares or reviews all closure packages or required templates for all findings and issues in the LOB, get LOB approval, and submit to 1B SSGC

Acts as the point of contact for the LOB for any potential incidents/events and notify or engage the Operational Risk and Framework Execution Pillars of the 1B (SSG&C) as needed

Coordinates the fulfillment of any requests by an Examiner, Auditor, or other requestor, working with the LOB, drafting commentary or other deliverables as required, and for areas of higher risk or complexity, potentially reviewing drafts documented by the BLL

Acts as a point of contact for any potential issues from exams, reviews, or other testing, to ensure LOB management is aware, and participate in the information gathering and discussions on the finding

Supports the LOB BCP, ensure the plan is up to date, in line with the risk appetite, and all annual activities are completed as required

Assists the LOB in identifying process impacts and change requirements related to regulatory projects managed by the Compliance Regulatory Office, and overseeing or providing support to the BLL for areas of higher risk or complexity

Acts as the point of contact for the 1B QC testing team, and provide responses to address 1B QC testing questions, remediation, or other actions as required, coordinating those responses with the LOB and review documentation or responses prepared by the BLL for areas of higher risk or complexity. Including but not limited to Compliance, ORM, and RCR Credit findings

Serves as the primary representation at the QC Weekly status report meeting for LOB area of responsibility to discuss all failures, and determine if an issue needs to be opened, and potentially join in other weekly status report meetings for issues of high risk or complexity

Oversees the completion of any required change management forms (including the CRA, PIA, and DIA), and support the change management initiatives as needed for areas of responsibility, and review forms prepared by the BLL for areas of higher risk or responsibility

Provides support for any Policy and Procedures as required in partnership with BMG

Supports other processes or deliverables for SSG&C on behalf of the LOB – including but not limited to: EUCs, Models, and Vendor Management as needed

Provides coaching and guidance to BLL as needed, as well as escalation to the Relationship Manager as needed

Education & Experience:

Bachelors degree and/or equivalent experience

7+ years of Business Line Experience in Bank Operations

Strong understanding of risk & controls in high risk areas, and complex business environments

Experience drafting Risk & Control documentation including, but not limited to: Issue responses, action plans, issue summaries, or other audit or regulator commentary

Project management experience to manage multiple requests and projects

Strong communication skills, both written and verbal, including with executive management

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationIf you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.