Lead Product Manager- Small Business Collateral and Communications

About this role:Wells Fargo is seeking a Lead Product Manager as part of Consumer and Small Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.comIn this role, you will:

Provide product management support across Wells Fargo's small business lending products, including Business Line of Credit, Small Business Advantage Line of Credit, Commercial Real Estate Financing, Asset Secured Lending, and Practice Financing.

Develop product collateral for Wells Fargo Small Business Lending credit products, including templates for customer communications (emails, letters), customer agreements, applications and supplemental application forms, statement inserts, online banking messaging, and product-specific digital content.

Secure approval for collateral content for Wells Fargo's Small Business Lending product suite.

Implement approved collateral in production across a wide range of technology platforms.

Lead annual reviews for all product collateral to ensure accuracy and to promote a process of continued improvement for serving our small business customers.

Manage inventory for print material and card plastics. Monitor volume of delivered email/letter communications to identify trends.

Develop controls to ensure that customers receive relevant, accurate communications during the application process and while servicing existing accounts.

Partner with subject matter experts (e.g., legal, compliance, marketing, operations) to develop new customer communications and modify existing collateral content.

Serve as liaison for regulatory contacts to incorporate new regulations into existing communications.

Manage compliance risk and support both internal and external Product Management audits.

The Small Business Lending Senior Product Manager will specialize in Collateral and Communications and will cross-train to support other product managers across a range of functional responsibilities, including:

Develop products and features to support the credit needs of our small business customers.

Optimize the customer experience for new account originations and account servicing.

Execute channel strategies for new account acquisition.

Implement customer management programs for existing customers.

Support technology implementation to improve the efficiency and competitiveness of our business.

Required Qualifications:

5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Strong foundation in credit lending either in consumer or small business lending.

Demonstrated project management skills.

Strong written and oral communication

Demonstrated aptitude for transferring strong core skills (communication, business analysis, process development) to new challenges.

Strong spreadsheet skills and foundation in data and reporting.

Knowledge of risk fundamentals, credit bureau reporting, and operations processing of credit applications.

Experience with application processing and account management systems.

Familiarity with regulatory and audit compliance such as, for example, Reg B, HMDA, FCRA, ECOA, Fair Lending.

Ability to develop and maintain documented procedures.

Experience developing and supporting business cases for funding new initiatives.

Intermediate Microsoft PowerPoint skills

Job Expectations:

This position will require onsite presence at one of the locations listed below in a hybrid work schedule

This position is not eligible for Visa sponsorship

Locations:

250 E John Carpenter Freeway Irving, TX

401 S Tryon St Charlotte, NC

1525 W WT Harris BLVD Charlotte, NC

2600 S Price Rd Chandler, AZ

11601 N Black Canyon HWY Phoenix, AZ

2222 W Rose Garden Phoenix, AZ

1801 Park View Dr Shoreview, MN

300 Highway 169 S Minneapolis, MN

Job posting may come down early based on volume of candidates.Posting End Date:3 Oct 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Company: WELLS FARGO BANKReq Number: R-404014-1Updated: Wed Sep 25 02:55:01 UTC 2024Location: PHOENIX,Arizona