Control Management Director - CSBB Issues Management and Verification

About this role:Wells Fargo is seeking a Consumer, Small and Business Banking (CSBB) Issues Management and Verification Leader as part of the CSBB Control Management team. The Control Management team is responsible for partnering with the relevant business groups to identify, assess, manage and mitigate current and emerging risk exposures associated with their activities and operations. This senior leader will be responsible for leading the Issue Management and Verification program within the CSBB Control team. This candidate will oversee a team responsible for monitoring and reporting the status of issues and action plans. In conjunction with business and risk-aligned control teams, the Issue Management leader will be responsible for the review of the sufficiency of action plans, overseeing the effective remediation, and sustainability of processes within CSBB with relevant issue owners and assurance teams.This role will provide insight for business and control leadership into key issues such that management has adequately evaluated root causes, identified appropriate action plans, and is delivering to plan or where additional resources may be required. In addition, the role will be responsible for ensuring escalating issues through the Enterprise escalation tool, building processes around how notifications should be sent and reporting to senior leadership. The Issue Management Leader will manage a large/matrixed team of risk professionals and work cross functionally with multiple support partners. The candidate will work closely with other senior leaders across CSBB and the company in the development and execution of company's remediation and change strategies. The Issue Management leader will be responsible for ensuring data being entered in the SHRP tool meets all required standards and expectations.Specific Responsibilities: Identify and report on key issue and action plan trends and/or concentrations, and emerging critical issues. Manage issue and action plan review, sustainability and issue closure. Define issue intake processes. Maintain issue mapping (process, risk and controls, third parties). Ensure compliance with company-wide policies. Determine customer remediation impact. Maintain root cause documentation. Challenge the effectiveness and efficiency of action plans. Monitor action plans, assurance, sustainability, and post-implementation monitoring. Ensure issue tollgates and consistency. Complete issue thematic analysis. Conduct issue verification activities Drive consistency through standards, playbooks, and procedures, templates as needed.Required Qualifications:

8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

4+ years of Management experience

Desired Qualifications:

Prior Issues Management leadership

Audit experience

Experience working with regulators

Prior experience managing large teams in a heavily matrixed environment and proven ability to build dynamic and high performing teams

BA/BS and/or Advanced Degree (MBA, JD, etc.)

Ability to articulate complex concepts in a clear manner

Experience building effective Risk/Control programs

Strong knowledge of the financial services industry, products, and regulatory environment

Proven leadership ability to drive successful execution of business initiatives

Ability to plan, prioritize and set goals

Ability to influence and consult strategically across a large organization and with various levels of leadership/stakeholders

Working knowledge of relationships and transaction processes

Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place

Risk Certification Programs

Job Expectations:

Onsite presence is required 3 days a week at one of the posted locations

Posting End Date:21 Apr 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Company: WELLS FARGO BANKReq Number: R-353736-5Updated: Tue Apr 16 00:00:00 UTC 2024Location: PHOENIX,Arizona