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Help Desk Technician

Arizona, Phoenix, 85054 Phoenix USA

Vacancy expired!


Position Details


Industry: Bank

Job Title: Help desk Tech

Location: Remote

Duration: 4 Months (Possibility of extension/ Conversion)


Responsibilities:• Ingest, triage and drive issue resolution in SME Corporate onboarding process• Deliver timely responses within SLAs for escalated onboarding issues• Lead proactive outreach to SME Corporate Field representatives to drive transparency in the customer onboarding journey• Champion central responsibility for managing issue aging reports to drive proactive outreach• Coach Field representatives on best practices to drive issue resolution• Manage internal customer expectations via thoughtful and clear communication• Drive independent solutioning around unique and escalated onboarding roadblocks with internal teams• Provide through feedback and communication to leadership and process teams for issue escalation and process improvement insights

Minimum Qualifications:• Great interpersonal skills, great at building and leveraging relationships• Ability to create clear and concise communications for awareness or action on issues; customer-first approach in managing key messages• Resourcefulness in issue resolution as a proactive collaborator• A blend of technical and business acumen to be able to understand issues and work with business and support functions towards resolution and remediation• Excellent Project Management skills• Inherent customer-first mentality in managing escalated issues• Ability to connect the dots to create insights and opportunities from a list of seemingly unrelated items• Ability to work independently, but knows when to escalate• Prior experience with commercial payments, a plus• Experience working in a technology or production support, a plus

Word,management,Leadership, Communication, SAN, Compliance, Business, Recruiting, Apple,Interpersonal Skills

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