Hiring! Customer Service/Dispatch, M-F Days, Weekends Off PTO/Benefits

Quicksilver

Quicksilver Express Courier is one of the largest privately held same-day couriers in the U.S., providing a full range of professional delivery services. Quicksilver has been a long time industry leader in the areas of service, professionalism, reliability and technology. We are open 24/7/365 with employee drivers, dispatchers and customer service representatives.

Start as a Customer Service and get cross trained in Dispatch for Quicksilver. Apply now to schedule your in-person interview. We make hiring decisions on the spot. Ready to start your new career?

Online Application

Contact us for more information - 602-533-8838

Our Office: 4625 W McDowell Rd #150, Phoenix AZ 85035

Compensation: $18.50 per hour

Open Positions: Full Time Customer Service/Dispatcher

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable!

MUST work well with others!

Customer Service Responsibilities:

Provide accurate and professional customer service

Incoming order entry via phone, email, web

Outbound calls to customers with delivery status

Provide problem resolution for customers and drivers

Accurate and complete documentation of all issues

Constant contact with other reps and dispatchers

Multitask between order entry, monitoring delivery status, problem resolution, etc.

Other customer service and office duties

Dispatcher Responsibilities:

Ability to select best possible driver based on location, ability, vehicle specifications & current workload

Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day

Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted

Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff

Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion

Coach new drivers as part of their on-the-job training, providing additional instruction and guidance

Working for Quicksilver:

Established company - 18 years in Arizona!

Full time positions

Opportunity for advancement!

We offer Medical/Dental/Vision/HSA/Aflac accident and short term disability/Parental leave

A fun, friendly, family type environment that offers coaching, and guided training to become a Quicksilver Representative.

Interviews conducted same day!

Apply online or at:

4625 W McDowell Rd., #150

Phoenix, AZ 85035

Key Words: Courier, Delivery, Driver, Customer Service, Call Center, Transportation