Director of Managed Services

To apply for this job, follow this link https://app.smoothhiring.com/candidate/apply-job/ITS0015-MSWV?ps=clp

About You

If you pride yourself on attention to detail, and you value a good process for you and your team, we want you on our team. Must be able to lead the team to 100% consistent 100% of the time and look for new ways to become more efficient in delivering service to customers. Key member of leadership team with responsibility for gross margin of the managed services practice. Highly motivated individual that can hold their own in executive leadership meetings, but also comes together with the leadership team to support common goals to move the company forward. Manages a team of highly technical individuals and must accomplish objectives by rallying the team to all push towards a common finish line. Also responsible for mentoring, training, professional development, and management of the team. Every day is different, so must be able to move between priorities quickly and easily and think on your feet.

PREFERENCE GIVEN TO APPLICANTS WHO COMPLETE A CULTURE INDEX SURVEY AT

https://go.cultureindex.com/p/g1LzrXcakD50GvKs

About Us

itSynergy is the market leader in providing technology consulting services to small and medium businesses and we were just named a finalist for the annual Best Places to Work Contest.

Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.

Job Duties

Analyze and resolve quality/customer service problems

Communicate job expectations

Enforce quality and customer service standards

Establish goals

Maintain a safe, secure and legal work environment

Manage employee hiring process

Plan, monitor and appraise job results

Manage all personnel related issues for Managed Services team

Assume primary responsibility for all services delivery within the Managed Services practice

Participate as a member of the leadership team

Drive development and maturity of managed services business as it relates to business maturity, service delivery, and patterns, practices, and processes

Education

Bachelor's Degree (or equivalent experience)

Qualification

Previous experience in a related field

Skills

Excellent communication skills

Good management skills

Great analytical skills

Great leadership ability

Solves problems effectively

Well organized

Works well in a team

Works well with others

Compensation

100-120K with incentives

Position Type

Onsite

Benefits

Health Insurance - employer pays 80%

Dental, Vision - Employer pays 100%

Short Term & Long Term disability - Employer pays 100%

$50K Life Insurance - Employer pays 100%

401K- Employer matches up to 5%

2 weeks vacation

Paid sick days

Continuing Education – Employer pays 100%

To apply for this job, follow this link https://app.smoothhiring.com/candidate/apply-job/ITS0015-MSWV?ps=clp