Senior Director, Unified Endpoint Management

Job Number 24163296Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYWe are seeking a Sr. Director of Unified Endpoint Management to lead a crucial division within our Technology Workplace Tower. This pivotal role will be responsible for overseeing our UEM platform (Bigfix + Intune), managing diverse device ecosystems including Windows, Mac, iOS, and Android, and ensuring security and compliance across all endpoints. The successful candidate will lead a team of approximately 15 people, including direct reports, team members, and external contractors, within a larger organization. The Sr. Director builds and leverages strong partnerships across business, technology, product leadership and vendors/partners in order to implement an operating model of innovative cost savings and optimization solutions for Marriott. This global role spans responsibilities across all regions and will be instrumental in shaping the endpoint management strategy for the entire organization.CANDIDATE PROFILERequired:

Undergraduate degree and/or equivalent combination of experience, education, and certification

10+ years of technology leadership experience with a blend of deep technical knowledge and a customer-focused mindset including:

6+ years managing direct reports and Service Provider teams

5+ years experience delivering large-scale endpoint management technology solutions

Extensive experience with UEM platforms, preferably including Bigfix, Intune, Workspace One or similar

Experience in managing global teams and initiatives

Experience working with remote and offshore development teams

Strong understanding of various operating systems (Windows, Mac, iOS, Android)

Experience with endpoint security and compliance in enterprise environments

Proven track record in managing large-scale device management projects

Demonstrated ability in design thinking and understanding user journeys

Proven track record in utilizing data and analytics to drive decision making

Strong innovation skills and ability to adapt to rapidly changing technological landscapes

Excellent communication and stakeholder management skills

Experience in managing global teams and initiatives

Knowledge of compliance requirements in technology environments

Functional knowledge of SAFe/Agile framework

Functional knowledge of Product Management

Preferred:

Graduate Degree in Information Technology, Management or related discipline

5+ years experience leading and engaging highly technical architecture, engineering and operations teams

5+ years of hands on technical experience in digital infrastructure and/or development teams

Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision

Comfortable applying a combination of qualitative and quantitative methods to define success

Expert problem solver that is to be able to solve challenges across people, process and technology

Ability to build strong relationships and network throughout the broader IT community

Experience in the security, implementation and operational support of mission critical products

Strong influencing skills and an ability to overcome barriers while driving change

Experience in researching emerging technologies and trends, standards, and products

Experience in developing technology roadmaps and strategies

Additional Information

This role reports directly to the Vice President and is part of the leadership team of the Technical Workplace Products tower

The position plays a key role in the company's global digital transformation initiatives

Change management skills are crucial for driving adoption of new technologies and practices

The successful candidate will be expected to balance innovation with compliance and security needs

Performance will be measured on factors such as successful technology adoption rates, user satisfaction, system performance, and efficiency of operations

Travel may be required to support global initiatives and collaborate with international teams

CORE WORK ACTIVITIESTechnical Leadership and Delivery

Oversee the implementation, maintenance, and optimization of the UEM platform

Consolidate technologies to manage a migration to a single UEM platform

Manage diverse device ecosystems including Windows, Mac, iOS, and Android

Develop and implement policies for device lifecycle management

Lead image management for various operating systems

Implement and maintain security policies across all managed devices

Ensure compliance with industry standards and regulations

Manage a team of approximately 15 people, including direct reports, team members, and external contractors

Apply product management principles to UEM solutions

Utilize SAFe and Agile methodologies in project execution and team management

Drive strategic decisions regarding UEM platform evolution and integration

Oversee hardware refresh cycles and OS upgrade strategies

Collaborate with security teams to address endpoint-related threats and vulnerabilities

Establish and manage relationships with hardware suppliers and software vendors

Oversee budget management and maintain fiduciary responsibility

Drive innovation in endpoint management technologies

Aid other teams in the adoption of new technologies and innovations

Support compliance efforts by maintaining and documenting procedures and reporting systems

IT Governance

Follow all defined IT standards and processes and provides input for improvements to the appropriate process owners as needed

Lead team in adoption of agile product-based model. Defines KPIs and drives team to achieve goals.

Maintain a proper balance between business and operational risk

Provide financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested

Service Provider Management

Own outcomes of the aligned Service Provider team and contractors inclusive of project delivery and operations

Make short term plans for the team to effectively utilize resources

Facilitate timely resolution of service delivery problems and minimizes the impact to clients

Managing Projects and Priorities

Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.

Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.

Plans, develops, implements, and evaluates the quality of the teams’ operations.

Understands and meets the needs of key stakeholders.

Leading Discipline Team

Champions leaders’ vision for product and service delivery.

Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.

Maintain high performance levels by attracting, developing and retaining talent, managing performance, building career paths, and aligning performance and rewards to company goals.

Promotes the fair and equitable treatment of employees.

Facilitates regular, ongoing communication in department (e.g., staff meetings).

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

Solicits employee feedback.

Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns

Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.

Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.

The salary range for this position is $134,700 to $255,930 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 28 days after the date of this posting, September 18, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.