Residential Electrical Service Manager

Do you want to work for a company with excellent benefits and work for a company that values your work-life balance? Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Residential Electrical Service Manager with integrity and professionalism to join our team in Montgomery, Alabama. Residential Electrical Service Manager Description: The Residential Electrical Service Manager is responsible for management activities, including establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives. Who You are:

You have great communication and strong leadership skills.

You can multi-task in a fast-paced work environment

You work well with a team.

You have excellent work ethic and leadership skills.

What You will be responsible for:

Supervise and lead Residential Electrical Technicians and Installation Crew

Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians

Conduct ride a longs with technicians and provide feedback

Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained

Communicate and monitor goals

Manage work load and schedules to best utilize manpower and maximizes profits

Ensure technicians are being dispatched effectively

Assist technicians with issues while in the field

Facilitate weekly meetings

Resolve customer issues or concerns to ensure complete satisfaction

Ensure all department operations are carried out in compliance with local, state, federal, and company requirements

Ensure all team members comply with OSHA safety standards.

Harness a safety culture

Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business

Manage and stay within departmental budget

Achieve budgeted gross margin

Meet or exceed all company goals

Maximize lead opportunities, retain, and grow Maintenance Membership clients.

Manage inventory, equipment, and service fleet

Review, approve new products and services

Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports

Carry out additional duties as assigned

Obey and teach the company Code of Ethics Team Rules and Team Philosophy.

One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spend supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful Electrical Service Manager.

Who We are:

We believe in Doing the Right Thing

We believe in Service Excellence

We believe in Mutual Respect

We believe in Delivering Happiness

We believe in Safety

We believe in Continuous Improvement and Dedication

Perks:

Competitive Wages

401K Benefits with match program

Paid Holidays

Paid Time Off

Health Plan for team members and their families

Supplemental Insurance for team member and their families

Incentive Programs

LegalShield

Marketplace Chaplains

On staff National Certified Counselor

Opportunity for person growth and advancement

Qualifications and Skills:

At least 5 years in a leadership experience

Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint

Valid driver’s license

Ability to work well in a team environment

Strong written and verbal communication skills

Ability to establish priories and get results

Ability to multi-task in fast-paced work environment

Preferred Qualifications:

Knowledge of current Electrical code requirements

Understanding of accounting and finance as it relates to the Electrical industry

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

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