Information Security Analyst (SOC)

Vacancy expired!

POSITION: Information Security Analyst

DURATION: Full-Time

LOCATION: Birmingham, AL/ Part time Remote

SALARY: Negotiable (depending on level of experience)

To be noted regarding working hours, this position requires shift work- Shifts are rotated every 3-6 months and hours are typically as follows:First, Second & Third Shift • 1st Shift may start anywhere between 7am to 10am and end anywhere between 4pm and 7pm. • 2nd shift may start at 2pm or 2:30pm and end at 10pm or 10:30pm • 3rd Shift hours are 10pm to 8am

JOB SUMMARY: This role is responsible for the support and monitoring of our various ticketing systems and handles events from our MDR (Managed Detection & Response) & EDR (Endpoint Detection & Response) Systems.

JOB SKILLS:

• Provide exceptional and professional customer service to our clients
• Log all client contacts using Microsoft Teams and OS Ticket.
• Research incidents and analyze log files
• Reference and update internal Knowledge Base for known issues
• Escalate issues, situations, or problems requiring urgent attention to Level II Analysts and Team Leads • Collaborate effectively with other service desk team members to resolve and document issues
• Participate in ongoing training for IT operations
• Work on projects or tasks assigned by supervisors

REQUIREMENTS:

• Must have experience with MDR/EDR rule creation, advanced query creation, and analysis
• Minimum of 3 years of experience in Cyber Security, additional IT experience is a plus
• Experience with SOC alert analysis and response
• MDR/SIEM rule creation and queries
• Log Source configuration/troubleshooting
• Windows and firewall log analysis
• EDR queries (performing and creation)
• EDR sensor installation/troubleshooting
• Report Writing
• Comfortable leading and participating in client video meetings

SUPERVISION: SUPERVISED BY: SOC ManagerSUPERVISES: None

TRAVEL:Limited travel as needed

JOB QUALIFICATIONS: REQUIRED: High School Diploma or EquivalentDESIRED: Currently working toward a degree in the IT or Security fields Associates degree in information technology field Bachelors degree in information technology field

• Background in a Help Desk environment tiers 1 & 2. At least 1-year experience in a customer service and technical role
• Working knowledge of IT Infrastructure, Business Applications, and Help Desk technology

LICENSES, CERTIFICATIONS, AND/OR REGISTRATIONS:Current Driver’s License and Current automobile liability insurance.

ADDITIONAL SKILLS: Experience in oral and written communication including analysis, preparation and report presentation. Must have ability to communicate, motivate, and organize projects among a broad spectrum of personnel, frequently under deadline pressure. Knowledge of personal computers and PC application and development software desired.

PERSONAL TRAITS, QUALITIES, AND APTITUDES: Organized and capable of managing time effectively.Able to work independently and exercise sound judgment.Ability to effectively communicate with staff at all levels.Ability to manage multiple priorities, frequently under stressful deadlines.

PHYSICAL REQUIREMENTS: Must be able to perform full-range sedentary work requiring sitting, walking, and standing.Must be able to perform limited range heavy work requiring sitting, standing, walking, and driving a vehicle.Must possess vision, hearing, feeling, physical strength and dexterity necessary to perform all the duties of a SIEM Sales Engineer.Must be able to communicate effectively both orally and in writing. Must be able to give and receive instructions and information, both in person and via telephone.Work requires exerting force of up to 100 pounds occasionally, and/or up to 50 pounds frequently, and/or up to 20 pounds constantly in moving objects or materials.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Vacancy expired!