Service Desk Analyst

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for new equipment, end-point applications and other related services. They will research root cause and resolve technical problems with end point devices and applications. This person will work in collaboration with other areas in IT to resolve enterprise-level system and application issues effecting end-users/endpoints. Respond to emails, phone calls, requests or problems reported via the ticketing system and in-person requests for technical support. This candidate will also manage the inventory of P&S’ IT related equipment by tracking, documenting, and keeping an accurate count of on hand equipment as well as what is in the field. They will also manage relationships with a variety of vendors to purchase needed hardware and software for the company.