Lead ServiceNow

Colorado, Denver, 80201

Contract

Vacancy expired!

Top Skills as per HM

ServiceNow Technical Lead- an expert
Capable of managing the ServiceNow instances and a 5-8 member team
Architecture-should be good what did you architect? Be able to make a difference in what the framework is. Must truly know the "internals" of ServiceNow, not merely the UI.
They should know how ServiceNow operates
How business rules are set - not just the UI part of setting the business rules, but be aware of how it operates in the background. BTW this is merely an example of what such knowledge would look like.
ITSM-if they know this very well they can learn TSM. Would obviously be capable of learning TSM - is the thought/rationale.
Understand ServiceNow inside and out they should be able to tell how business rules work in the background-
Admin is in line with what he needs
Someone who has worked with telecom would be greatTelCo awareness - OSS perspective ie, closer to the Network perspective.
Years of experience doesn’t matter-understand his business style
ITOM/ ITAM / TSOM / TSM

We are seeking a Lead ServiceNow Subject Matter Expertise to be part of our team in Denver, CO.

Top Skills

Responsibilities

Act as a subject matter expert (SME) on the ServiceNow best practices
Correlation and Suppression
Promote ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate.
Delivery of a single source of truth for all configuration items (e.g. applications, servers, databases, etc. and their relationships)
Ensure CMDB governance policies and best practices are followed.
Partner with auto-discovery teams to improve management and quality of processes and procedures, ensuring alignment with ServiceNow-recommendations for CMDB and discovery configuration
Drive process standardization and automation throughout all areas
Regular review of current data model, processes, procedures and tools
Proactive identification of data and functionality gaps in ServiceNow CMDB and auto-discovery
Maintain reconciliation roles
Responsible for the data integrity and overall relationships for the ServiceNow CMDB.
Participates in platform upgrade planning, testing, and validation.
Participate in projects including integrating efforts into a comprehensive strategy and delivering results on time.
Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

Qualifications

Experience with ServiceNow CMDB, discovery and service mapping technologies
Experience with ServiceNow common service data model
Experience with TSM and/or TSOM
Knowledge of ITIL processes and best practices.
Mentor and coach team members
Knowledge of infrastructure components, platforms and services for both on-prem data centers and cloud technologies
Experience with application architecture design principles
Experience with ServiceNow development .
Experience gathering, analyzing, and communicating requirements for complex enhancements and business requirements is required.

Vacancy expired!

Report job