-
ID
#41250331 -
Job type
Contract -
Salary
$65 - $70 -
Source
Trail Blazer Consulting LLC -
Date
2022-05-19 -
Deadline
2022-07-18
Lead ServiceNow
Colorado, Denver, 80201 Denver USAContract
Vacancy expired!
- ServiceNow Technical Lead- an expert
- Capable of managing the ServiceNow instances and a 5-8 member team
- Architecture-should be good what did you architect? Be able to make a difference in what the framework is. Must truly know the "internals" of ServiceNow, not merely the UI.
- They should know how ServiceNow operates
- How business rules are set - not just the UI part of setting the business rules, but be aware of how it operates in the background. BTW this is merely an example of what such knowledge would look like.
- ITSM-if they know this very well they can learn TSM. Would obviously be capable of learning TSM - is the thought/rationale.
- Understand ServiceNow inside and out they should be able to tell how business rules work in the background-
- Admin is in line with what he needs
- Someone who has worked with telecom would be greatTelCo awareness - OSS perspective ie, closer to the Network perspective.
- Years of experience doesn’t matter-understand his business style
- ITOM/ ITAM / TSOM / TSM
- ServiceNow Lead experience - Leading ServiceNow teams
- Coaching and mentoring teams
- Experience leading and guiding team with SNOW best practices
- He is ok with candidates with ITOM & ITSM experience vs TSOM /TSM
- Experience with Correlation & Suppression
- Act as a subject matter expert (SME) on the ServiceNow best practices
- Correlation and Suppression
- Promote ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate.
- Delivery of a single source of truth for all configuration items (e.g. applications, servers, databases, etc. and their relationships)
- Ensure CMDB governance policies and best practices are followed.
- Partner with auto-discovery teams to improve management and quality of processes and procedures, ensuring alignment with ServiceNow-recommendations for CMDB and discovery configuration
- Drive process standardization and automation throughout all areas
- Regular review of current data model, processes, procedures and tools
- Proactive identification of data and functionality gaps in ServiceNow CMDB and auto-discovery
- Maintain reconciliation roles
- Responsible for the data integrity and overall relationships for the ServiceNow CMDB.
- Participates in platform upgrade planning, testing, and validation.
- Participate in projects including integrating efforts into a comprehensive strategy and delivering results on time.
- Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
- Experience with ServiceNow CMDB, discovery and service mapping technologies
- Experience with ServiceNow common service data model
- Experience with TSM and/or TSOM
- Knowledge of ITIL processes and best practices.
- Mentor and coach team members
- Knowledge of infrastructure components, platforms and services for both on-prem data centers and cloud technologies
- Experience with application architecture design principles
- Experience with ServiceNow development .
- Experience gathering, analyzing, and communicating requirements for complex enhancements and business requirements is required.
Vacancy expired!
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