Helpdesk Technician

Fulltime opportunity:

You MUST be fully VACCINATED and provide proof (this is an ONSITE Job)

Looking for someone who can work 40 hours per week with computer-user desktop and general network and administrative support services skill. The selected candidate must be able to demonstrate the ability to satisfactorily resolve problems using available tools, resources, fundamental troubleshooting techniques, and industry best practices.

Duties will include the following:

1. The helpdesk technician will perform tiers 0 thru 2 problem resolution for all our client's IT systems.

2. The helpdesk technician must be proficient in a variety of Microsoft operating systems and associated technologies including, but not limited to obtaining expertise with past and current “standard desktop configurations (SDCs)” which are modified versions of Microsoft operating systems that include a standard deployment of office applications; installation of drivers, remediation of vulnerabilities, configuring the OS to work with applications, installing and configuring security systems and protocols, and upgrading or migration to new operating systems.

3. The helpdesk technician must demonstrate fundamental knowledge of and skill working with and troubleshooting Microsoft networks, Local Area Networks (LANs), TCP/IP networks, rudimentary switching topologies, virtual private networks (VPNs), peer-to-peer networks, and Windows workgroups.

4. The helpdesk technician must have an intermediate knowledge of basic application functionality, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook, and Access) and must be able to perform application software updates, upgrades, and replacements on all end user devices .

5. The helpdesk technician must demonstrate a technical proficiency with the maintenance and repair of personal computers and other end user device hardware components, such as central processing units (CPUs), mother boards, memory chips, and internal hard drives. The helpdesk technician must also be able to install and configure various input/output (I/O) devices (e.g., printers and scanners), CD/DVD and other removable media, digital tape, other peripherals and telecommunications hardware.

6. The helpdesk technician will assist with completing annual hardware and software inventory processes; assist in the movement of unserviceable IT equipment for turn in process, receipt of new equipment and issue new equipment as necessary.