Sales and Service Specialist

JOB DESCRIPTION

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

COMPANY OVERVIEW

Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

RESPONSIBILITIES

Hybrid RoleCustomer service, sales, customer issue resolution- 75%Basic vehicle service tasks, Oil, tires, fluids- 25%Store operations, opening/closing, inventory, displays- as needed basisGrowth and Career Development RoleMay assist Manager or act as Manager-On-Duty in certain circumstances or to support developmentWill learn all aspects of store operations and flex between front/back shop tasks

QUALIFICATIONS

• High School Diploma or equivalent

• Valid automobile driver’s license

• Customer service and career growth mindset

• Ability to complete required store education courses and modules required for this position

• Ability to learn and perform basic vehicle service tasks

• Ability to learn and operate store systems

EMPLOYEE TYPE

Regular