• Find preferred job with Jobstinger
  • ID
    #5987906
  • Job type
    Full-time
  • Salary
    USD $38,921 - $50,598 a year 38921 - 50598 a year
  • Source
    US Department of Veterans Affairs
  • Date
    2020-11-13
  • Deadline
    2021-01-12
 
Full-time

    Duties

    Summary

    The Sheridan, WY VAMC is recruiting for multiple Advanced Medical Support Assistants. The Advanced Medical Support Assistant (AMSA) serves as a consult coordinator for the Sheridan VA Health Care System (SVHCS) Care in the Community Department (CitC). The Community Care department is the 'clinic' that coordinates all patient services for Veterans outside of the SVHCS.

    Responsibilities

    The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. The duties of an AMSA involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and care in the community resources.

    • The AMSA recommends changes to existing procedures based on current administrative guidelines; is an expert in utilizing numerous advanced patient systems in support of multiple clinics/specialties involved in an interdisciplinary coordinated care delivery model; Coordinates with the patient care team to review in-house clinic appointment availability to effectively support the needs of the clinics and Veterans.

    • He/she keeps effective and efficient communication with the patient, PACT Team, community providers, Supervisor(s), Leads and other agencies.

    • The Advanced MSA processes incoming patient messages whether through telephone, face-to-face, MyHealthyVet, etc. and coordinates with VA and Community Care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patients and improve processes.

    • Works with Lead MSA and supervisor to set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;

    • Identifies to Lead and/or Supervisor complications, issues and delays with scheduling community care; Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure;

    • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment;

    • The Advanced MSA performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients in the community.
    • Clerical duties include: maintaining appointment schedules, communicating with Community Care providers to ensure they are in network and accept VA patients and payments, preparing any required pre-appointment documents, scheduling the appropriate level of care and documenting the schedule in the appropriate consult.
    • The AMSA obtains medical documentation from community providers, scans to appropriate consult within the electronic medical record and alerts VA providers for continuity of care.

    • The AMSA coordinates internal and external care between customers and providers.

    • Processes consults following Office of Community Care procedures and guidelines and enters appropriate authorization documentation when required.

    • The Advanced MSA serves as point of contact for clinical PACT teams that are requesting approval for Community Care for Veterans in and around Wyoming, including catchment areas.
    • The incumbent performs administrative functions which involves eligibility for community care and processing.

    • The incumbent works closely with physician and provider staff to determine what services need to be provided and subsequently prepares perfected referral documents utilizing current VA and contractor processes.

    • Responsibilities include notification of patient of the approval, getting preferences, confirming demographics, and preparing appropriate documentation and correspondence to the Veteran and the selected provider when indicated.
    Work Schedule: Full Time, Permanent, Monday thru Friday 0730 - 1600Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    6

  • Job family (Series)

    0679 Medical Support Assistance

  • Requirements

    Requirements

    Conditions of Employment

    • You must be a U.S. Citizen to apply for this job
    • Designated and/or random drug testing may be required
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to a background/security investigation
    • Must be proficient in written and spoken English
    • Selected applicants will be required to complete an online onboarding process

    Qualifications

    Basic Requirements:

    • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
    • Experience or Education

      • Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
      • Education: One year above high school (transcript is required with application); OR
      • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.(transcript is required with application);
    • English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j.
    Preferred Experience: 2 to 3 years of administrative experience - health care settings preferred; Associates degree or higher desired; Experience using FBCS, Vista, and Excel

    Grade Determinations: In addition to the basic requirements for employment listed above, the following criteria must be met when determining the grade of candidates:

    Advanced Medical Support Assistant, GS-06 - In order to be found qualified for this position, you must possess the following;Experience. One year of experience equivalent to the next lower grade level (GS-05). Examples of experience at the next lower grade must include; Knowledge of medical terminology, scheduling appointments (including interpreting and verifying provider orders), canceling, re-scheduling patient's appointments and/or consults; use of Microsoft Office, entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other facilities or hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage, and other related support work in a health care setting.

    Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

    • Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
    • Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational level.
    • Advanced knowledge of the technical health care process as it relates to access to care.
    • Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
    • Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
    • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
    GS-06 Advanced Medical Support Assistant assignment: The Advanced MSA works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third Party Administrator(s) to coordinate Veteran PACT/SHIP/Specialty Care/Community Care and Choice activities. This coordination involves mutli-disciplinary communication and coordination as a member of a cross-functional team. The Incumbent will coordinate and is responsible for all administrative duties associated with the Choice Program and PACT/BHIP/Specialty Care/Community Care Coordination, receives consults via the electronic medical record, coordinates and receives the necessary documentations to facilitate the processing of the consult, ensures that the Veteran receives the appropriate PACT/BHIP/Specialty Care/Community Care appointment and closes out the consult when completed. Provides patients correct instructions on test preparation, diets, and procedural requirements for varying procedures and specialty services specific to each community provider's standard of care which affects the efficiency, accuracy, and acceptability of patient care procedures, processes, and services in the community .

    References: VA Handbook 5005/53; Part II, Appendix G45. MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated August 1, 2019. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-06.

    Physical Requirements: The position involves work that is mainly sedentary but requires some bending, walking, standing and lifting/carrying (under 15 LB) of supplies, patient records, staff and patient mail.

    Education

    IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

    Additional information

    This job opportunity announcement may be used to fill additional vacancies.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This position is in the Excepted Service and does not confer competitive status.

    VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

    If you are unable to apply online view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

    RESUME REMINDER:

    Your resume (and/or curriculum vitae) must include the following information for each job listed:

    • Job title
    • Pay Plan and Grades Held (for Federal positions)
    • Duties: Please be as detailed as possible when describing your experience as it relates to the duties, task, required experience and knowledge, skills and abilities of this position. We recommend that you include information directly related to the position you are applying to. Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement. If you have performed any of those duties or have any of that experience, we are looking for that on your resume. We make no assumptions in regards to experience. It has to be on the resume under the position it was performed in at the proper grade level to count towards qualifications.
    • Month & year start/end dates (e.g. June 2007 to April 2008)
    • Full-time or part-time status (include hours worked per week)
    For example:

    • Supervisory Human Resources Specialist (Employee/Labor Relations)
    • Any VA Healthcare System, Address City, State ZIP
    • Full-Time (40 Hours Per Week)
    • GS-12 Step 2 4/2019 - Present
    • GS-12 Step 1 4/2018 - 4/2019

      • Duty related to the position you are applying to
      • Duty related to the position you are applying to
      • Duty related to the position you are applying to

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

  • Required Documents

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    1. Your resume (REQUIRED) must include the following information for each job listed:

    • Job title
    • Pay Plan and Grades Held (for Federal positions)
    • Duties (Please be as detailed as possible. We recommend that you include information directly related to the position you are applying to. Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement. If you have performed any of those duties or have any of that experience, we are looking for that on your resume. We make no assumptions in regards to experience. It has to be on the resume under the position it was performed in at the proper grade level to count towards qualifications.
    • Month & year start/end dates (e.g. June 2007 to April 2008)
    • Full-time or part-time status (include hours worked per week)
    For example:

    • Supervisory Human Resources Specialist (Employee/Labor Relations)
    • Any VA Healthcare System, Address City, State ZIP
    • Full-Time (40 Hours Per Week)
    • GS-12 Step 2 4/2019 - Present
    • GS-12 Step 1 4/2018 - 4/2019

      • Duty related to the position you are applying to
      • Duty related to the position you are applying to
      • Duty related to the position you are applying to
    2. SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility. Current Federal Employees MUST provide their most current SF50):

    • Most recent SF-50 if you are a current or former Federal employee
    • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
    • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
    • Examples of appropriate SF-50's include:

      • Within grade increases at the highest grade held; or
      • Promotions with an effective date more than one year old; or
      • SF-50's at the highest grade held with an effective date more than one year old.
    3. Optional at the time of application: VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/searchaction.asp?FormNo=2850&tkey=&Action=Search.

    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

    • Cover Letter
    • DD-214/ Statement of Service

    • Disability Letter (Schedule A)

    • Disability Letter (VA)

    • Other (1)

    • Proof of Marriage Status

    • Resume

    • Separation Notice (RIF)

    • SF-15

    • SF-50/ Notification of Personnel Action

    • Transcript

    Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help

This job is open to

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Report job

Related Jobs

Jobstinger