Registration Specialist

POSITION SUMMARY:

The Registration Specialist is truly the face of Heritage Health Center (HHC). The Registration Specialist is the first contact with patients as they come in the door or call and it is their last contact with center staff as they leave. This position is crucial to keeping the flow of the health center efficient and integral to patients having a positive experience at HHC. The Registration Specialist works with every staff member at the health center and will be expected to provide assistance when needed. The Registration Specialist is responsible for taking time-of-service payments, which are imperative to the financial success of HHC.

ESSENTIAL DUTIES AND RESPONSIBILITIES of the Front Office Coordinators include the following:

(Other duties maybe assigned)

• Registering and scheduling patients
• Making appointment reminder phone calls.
• Working with insurance companies to verify eligibility and other insurance questions.
• Collection of income verification documents
• Responsible for eligibility and administration of the Sliding Fee Schedule when applicable
• Understands and is responsible for administering Sliding Fee Schedule to eligible patients
• Work effectively with office physicians daily, being flexible, to maximize office efficiency
• Collects amounts due from patients at time of service according to HHC policy
• Ensure adherence to internal controls and accounting policies and procedures
• Receives and records initial information on prospective patients, admits them in the computer
• Completing medical records requests and other requests for information.
• Does record search for insurance companies, doctors, and completes requests for information
• May be requested to perform other duties and responsibilities for which the individual is qualified (Social Media Marketing, if applicable.)
• Some billing duties will be assigned based on ability. This could include calling on outstanding accounts, posting payments, etc.
• Assisting clinic staff in providing high-quality care for patients.

MINIMUM REQUIREMENTS:

• A High School Diploma or GED.
• The Front Office Coordinator should have at least 3 years’ experience in a medical office.
• Strong communication skills, both verbal and written.
• Excellent computer skills, particularly with database management, Electronic Health Records, and all software in Microsoft Office 2000, including Word and Excel.
• Demonstrated ability to work with patients
• Ability to multi-task and manage a heavy workload. A hands-on management style and the ability to address and solve problems or issues as they arise.
• Ability to work as a team member and work effectively with diverse people.
• Demonstrated awareness of and value of cultural competence.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The Front Office Coordinator position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend, and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards, and/or hazardous materials.

COMPLIANCE:

• Ensure compliance with the applicable 19 requirements of HRSAs FQHC grant award
• Maintain the highest standards of HIPPA compliance
• Follow HHC policy as outlined in the Employee Handbook

REPORTS TO:

Chief Executive Officer & Chief Medical Officer

KEY ORGANIZATIONAL RELATIONSHIPS:

• Physician and clinical Staff
• CEO and CMO
• Clinical Staff

Job Type: Full-time

Pay: $12.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

COVID-19 considerations:All Heritage Health Center team members adhere to local, state, and federal regulations and CDC recommendations.

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Company's website:

• https://heritagehealthcenter.org/contact/

Company's Facebook page:

• https://www.facebook.com/heritagehealthcenter/

Work Remotely:

• No