-
ID
#17559669 -
Job type
Permanent -
Salary
TBD -
Source
Avaya -
Date
2021-07-18 -
Deadline
2021-09-16
Senior Systems Engineer - Remote
Wisconsin, Newberlin, 53146 Newberlin USAPermanent
Vacancy expired!
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.ABOUT THE OPPORTUNITY The Senior Unified Communication Engineer has the overall responsibility of implementing and executing a cloud migration strategy solution with our client, cross-service teams, and third-party partners. The Senior Unified Communication engineer will need to understand the adoption challenges implementing a Unified Communication infrastructure within a Federally Certified Cloud environment.ABOUT THE RESPONSIBILITIES Responsible for design implementation, configuration, daily operation and upgrading of Core Avaya Aura Products including System Manager, Session Manager, Communication Manager, Media Server, Application Enablement (AES), Avaya Aura Device Services, Avaya Session Border Controller Enterprise, Avaya Web Gateway, Avaya Conferencing and Avaya Presence and IX Messaging. Contact Center Products (Elite) SIP Trunks and SIP Endpoints in an IL5 environment.Perform discovery of customer telephony environments for configuration and requirements gathering. Lead active deployment of Avaya Aura UC/CC systems. Develop and implement dial plans, dial plan migration in session manager and communications manager, call routing plan, vectors, VDN's, IVR scripts. Use Provision to export, modify and import dial plans. Configure voice gateways. Configure and Implement internal CA certificates throughout the applications deployed for the customer. Troubleshoot L2/3 level incidents on core AVAYA products. Participate in P1/P2 escalation calls and provide customer timely updates. Open tickets and manage escalations with AVAYA and/or other manufacturers if necessary. ABOUT THE REQUIREMENTS EXPERIENCE• Avaya Professional Design Specialist (APDS)• Avaya Certified Implementation Specialist (ACIS)• Avaya Certified Support Specialist (ACSS)• Avaya Certified Solutions Architect (ACSA)SKILLS & COMPETENCIES- Excellent analytical skills
- Strong interpersonal skills and extremely resourceful
- Accountable and dependable
- Full Time
- Opportunity to work remotely
- Limited customer in person meetings.
- Meet the personnel security requirements and undergo background checks as defined in OPM policy IAW the FedRAMP Moderate baseline, the FedRAMP+ CEs related to personnel security, and DoD personnel security policies.
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