-
ID
#18745916 -
Job type
Full-time -
Salary
$13.00 - $15.00 an hour -
Source
Wisconsin -
Date
2021-08-24 -
Deadline
2021-10-23
Veterinary Receptionist
Wisconsin, Milwaukee, 53201 Milwaukee USAVacancy expired!
Receptionist
Responsibilities include scheduling appointments, answering the telephone, setting up new
clients and patients, preparation and maintenance of medical records, filling some prescriptions,
over the counter sales, mailings, computer operation, financial transactions, and front office and
reception area maintenance. Receptionists will assume the responsibility for acquiring the
medical and legal information necessary for the performance of their duties. Receptionists must
possess good critical thinking and problem solving skills, compassion, a positive attitude, follow through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.
Client Relations
A receptionist has influence with our client’s other positions do not. A receptionist is the first
impression a current or potential client sees or hears, and that comes with certain obligations. At
all times, a receptionist must maintain a warm, yet professional appearance and demeanor. A
receptionist needs to be proficient in all the hospital's protocols, and able to answer any question
a client may have. A receptionist must be efficient and effective, able to multi-task, and provide
a liaison between client and veterinarian. Client satisfaction allows our clients to set the standard
for all aspects of their care. Whatever a client needs, we provide to the best of our abilities, and
the ability to anticipate needs is paramount. Alta View Veterinary Clinic's receptionists are required to
be up front always to greet clients immediately. Client Relations also includes, but is not limited
to: reminder (appointment and surgery) calls, medical call-backs, and mail correspondence.
Administrative Duties
Receptionists in charge of scheduling appointments, surgical procedures, and boarding reservations. All
receptionists must learn the hospital's schedule from booking appointments to the number of
anesthetic procedures per day to boarding space in our kennel.
Essential duties and responsibilities:
Lift 30lbs (for receiving shipments and stocking food)
Able to stand for long periods
Provide top-notch customer service
Maintain a professional appearance (clothes and attitude)
Being attentive to client and pet needs
Identify and work compassionately with clients in various emotional states
Work patiently with distressed, frustrated or disgruntled clients
Answer and triage phone calls from clients
Schedule appointments and schedule procedures
Check-in clients
Monitor client flow from check-in to discharge
Monitor schedule and flow
Client call backs
Managing record requests between other hospitals and specialty practices
Fill prescriptions
Client education
Understand vaccinations, basic lab tests, common diseases, and pet behavior
Assist in cleaning the hospital including but not limited to: keeping reception desk area and
lobby clean and sanitary, taking out the trash and recycling, exam rooms, kitchen and kennels if
needed
Process payment transactions
Maintain proper documentation in the electronic medical record
Relay appropriate information to/from clients to doctors and/or management
Computer skills: Able to use Windows based computer systems, word processing, email, web
search and other skills needed to effectively use the practice management software program.
Must have high school diploma or GED and 18 years old or older.
Experience in customer service (front desk especially) is a plus.
Vacancy expired!