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  • ID
    #18745916
  • Job type
    Full-time
  • Salary
    $13.00 - $15.00 an hour
  • Source
    Wisconsin
  • Date
    2021-08-24
  • Deadline
    2021-10-23
 
Full-time

Vacancy expired!

Receptionist

Responsibilities include scheduling appointments, answering the telephone, setting up new

clients and patients, preparation and maintenance of medical records, filling some prescriptions,

over the counter sales, mailings, computer operation, financial transactions, and front office and

reception area maintenance. Receptionists will assume the responsibility for acquiring the

medical and legal information necessary for the performance of their duties. Receptionists must

possess good critical thinking and problem solving skills, compassion, a positive attitude, follow through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.

Client Relations

A receptionist has influence with our client’s other positions do not. A receptionist is the first

impression a current or potential client sees or hears, and that comes with certain obligations. At

all times, a receptionist must maintain a warm, yet professional appearance and demeanor. A

receptionist needs to be proficient in all the hospital's protocols, and able to answer any question

a client may have. A receptionist must be efficient and effective, able to multi-task, and provide

a liaison between client and veterinarian. Client satisfaction allows our clients to set the standard

for all aspects of their care. Whatever a client needs, we provide to the best of our abilities, and

the ability to anticipate needs is paramount. Alta View Veterinary Clinic's receptionists are required to

be up front always to greet clients immediately. Client Relations also includes, but is not limited

to: reminder (appointment and surgery) calls, medical call-backs, and mail correspondence.

Administrative Duties

Receptionists in charge of scheduling appointments, surgical procedures, and boarding reservations. All

receptionists must learn the hospital's schedule from booking appointments to the number of

anesthetic procedures per day to boarding space in our kennel.

Essential duties and responsibilities:

Lift 30lbs (for receiving shipments and stocking food)

Able to stand for long periods

Provide top-notch customer service

Maintain a professional appearance (clothes and attitude)

Being attentive to client and pet needs

Identify and work compassionately with clients in various emotional states

Work patiently with distressed, frustrated or disgruntled clients

Answer and triage phone calls from clients

Schedule appointments and schedule procedures

Check-in clients

Monitor client flow from check-in to discharge

Monitor schedule and flow

Client call backs

Managing record requests between other hospitals and specialty practices

Fill prescriptions

Client education

Understand vaccinations, basic lab tests, common diseases, and pet behavior

Assist in cleaning the hospital including but not limited to: keeping reception desk area and

lobby clean and sanitary, taking out the trash and recycling, exam rooms, kitchen and kennels if

needed

Process payment transactions

Maintain proper documentation in the electronic medical record

Relay appropriate information to/from clients to doctors and/or management

Computer skills: Able to use Windows based computer systems, word processing, email, web

search and other skills needed to effectively use the practice management software program.

Must have high school diploma or GED and 18 years old or older.

Experience in customer service (front desk especially) is a plus.

Vacancy expired!

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