Dental Receptionist - EXPERIENCE REQUIRED

Position Title: Dental Patient Care Coordinator - (1+ Year Dental Exp Req)

Position Type: Full-time

Employee Status: Non-Exempt

Location: Wauwatosa, WI

We are currently seeking a driven and team-oriented Patient Care Coordinator to join our team at Generations Family Dental! The PCC represents the practice in all facets of patient services, which may include, but is not limited to greeting patients, answering the telephone, verifying and discussing insurance benefits, scheduling appointments, maintaining patient records, discussing financial options, and coordinating patient flow.

Essential Duties:

Greets visitors and patients entering the practice by their name and alerts appropriate staff of patient arrivals

Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures

Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target

Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals

Establishes, maintains, and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.)

Communicates with patients regarding financial options, including reconciling and recording patient payments

Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor

Contacts patients to remind them of a scheduled appointment time

Monitors patient schedules and adjust or reschedule appointments as needed

Registers new patients and ensures necessary paperwork and required documents are submitted

Verifies and determines insurance eligibility, limitations, and payment estimates to facilitate financial arrangements with patients

Corresponds with insurance companies to resolve payment delays, requests for additional information, or to discuss denied coverage on patient treatment

Additional Duties and Responsibilities:

Prepares and mails patients’ monthly statements on a regular billing cycle

Make collection calls and follow through with correspondence regarding collection

Educates patients as necessary

Adheres to all safety and health regulations

Perform all other related duties as required

Knowledge, Skills, and Qualifications:

Education/Experience:

High school diploma or equivalent

Must have at least one year of experience in a dental practice

Skills and Abilities:

Excellent communication skills

Solid knowledge of dental terminology and procedures

Ability to maintain composure and professionalism when exposed to stressful situations

Excellent computer skills for email correspondence, financial transactions, and scheduling of appointments

Efficient multi-tasking and organizational skills

Maturity, tact, integrity, and respect for patient confidentiality

Physical and Environmental Requirements:

May be required to lift up to 10lbs

Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position)

May be required to administer CPR

Occasional exposure to toxic or caustic chemicals and radiation

Exposure to moderate noise levels and fast-paced environments

May be required to travel between practice locations as needed

Please visit www.GenerationsFamilyDental.com to learn more about the company.