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  • ID
    #23359285
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Zurn Water Solutions
  • Date
    2021-11-23
  • Deadline
    2022-01-22
 
Full-time

Vacancy expired!

Job Description

Brief Description

The Digital Product Owner owns the vision and implementation of customer-centric features on Zurn’s owned digital properties. This role will own the digital experience for one or more digital properties (websites, apps, etc), ensuring alignment with the business strategy while bringing the company’s vision to life. The successful candidate will manage relationships with key cross-functional stakeholders while maintaining a data-driven backlog of innovative features that differentiates our digital presence, ultimately making it easier for our customers to do business with Zurn.

Key Accountabilities

  • Leverage customer data and insights to develop a vision for the digital properties.
  • Liaison with internal stakeholders and other departments in identifying and defining new enhancements.
  • Develop, define, and prioritize backlog items and user stories to continually enhance the user experience.
  • Oversee development work and clarify requirements with the dev team.
  • Coordinate feature and launch testing and new releases.
  • Define and own the digital property feature release roadmap.
  • Establish key metrics and reporting to understand overall site/app performance and opportunities for improvement.
  • Establish efficient and scalable processes for the site/app, including content management and support.
  • Conduct ongoing competitive research to understand Zurn’s digital positioning and opportunities for differentiation.
  • Conduct ongoing voice-of-customer research to inform the product backlog.
  • Act as an ambassador for the digital properties, championing their usage and ongoing improvement.
  • Stay abreast of relevant technology and digital trends to continually drive an innovative customer experience.

Capabilities and Success Factors

  • Communication and collaboration skills across a diverse group of stakeholders and colleagues, including developers, Marketing, and commercial leaders.
  • Passion for continuous improvement and data-driven decision making.
  • Advocate for the customer’s experience and usability considerations.
  • Project management skills, including the ability to see the bigger picture and dependencies across work areas.
  • Influence and negotiation skills to enroll others in a vision and participate in the overall delivery of new capabilities.
  • Creative problem solving to drive for results.
  • Flexibility to adapt to deadlines, changing schedules, and priorities.

Qualifications

  • Bachelor's degree in Business, Marketing, IT, or related field.
  • 4-6 years of experience in website management and operations.
  • Experience working in a Content Management System, preferably Kentico.
  • Hands on experience with Google Analytics or similar web analytics tool
  • Track record of working closely with IT and development teams to deliver new capabilities.
  • Agile and scrum methodologies knowledge and experience, preferably in a product owner role.
  • Solid understanding of digital marketing domains, including inbound marketing, lead generation, email marketing, SEO, and pay-per-click.
  • Understanding of front-end and back-end web development concepts and approaches.
  • Familiarity with experimentation methodologies (ie A/B Testing) and other conversion rate optimization techniques.
  • Solid understanding of User Experience principles and methodologies.
  • Experience working in the industrial manufacturing or commercial construction market a plus

Additional Information

Total Rewards and Benefits

  • Competitive Salary
  • Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
  • Matching 401(k) Contribution
  • Health Savings Account
  • Educational Reimbursement
  • Matching Gift Program

Equal Opportunity Employer – Minority/Female/Disability/Veteran

At Zurn, we have a longstanding commitment to fostering, cultivating and preserving a culture of diversity, equity and inclusion so that all associates feel welcome and valued.

Vacancy expired!

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