Client Services Assistant

JOB REQUIREMENTS: The purpose of this position is to provide support to

the social services and activity department for the long term care

units, Crossroads and Pathways. This position is supervised by the Long

Term Care Social Services Coordinator. Essential Duties and

Responsibilities The following duties are normal for this

classification. These are not to be construed as exclusive or

all-inclusive. Other duties may be required and assigned. 1. Assists

Client Services in an efficient manner. Complete assigned paperwork,

collect and organize data, document in EHR, and make collateral contacts

to ensure compliance with DHS regulations. 2. Assists as needed with

client appointment coordination, state survey, questionnaires,

transportation and legal appointments, such as court hearings or court

mandated treatment. 3. Monitors client chart audits and completes

appropriate paperwork in timely manner. 4. Assists residents with

acclimating to the facility, and continuing assistance with

communication to the resident, guardian, family, or other responsible

party. 5. Works with clients regarding weekly budget & money

allocations. Notifies business office to work with guardian for large or

additional money requests. Completes weekly resident shopping. 6.

Schedules and coordinates care conferences according to the Minimum Data

Set (MDS) published calendar. 7. Interviews residents upon admission and

yearly for social history, trauma informed care, and other assessments.

8. Assists with preparation for psychiatrist rounds, which includes

preparing paperwork and behavior counts. 9. Performs other clerical

tasks as needed (sorting, calculating, collating, stapling,

prooing, faxing, etc.). 10. Responsible to know and practice the

safety policies of the County and Norwood. Perform all job tasks in a

safe and responsible manner. 11. Assists activity coordinator with unit

activity programming and outings. Additional Tasks and

Responsibilities 1. Communicates and interacts professionally,

effectively and tactfully with residents, patients, physicians,

visitors, families and peers. 2. Participates in in-service and other

training as assigned. Completes annual job specific trainings and core

competencies as required by Norwood Health Center and Wood County. 3.

Reserves meeting rooms as requested. 4. Other duties as assigned.

OTHER EXPERIENCE AND QUALIFICATIONS: Associate's degree in a

human services related field desired. Two years of related experience

required. Must be able to maintain a pleasant disposition at all times.

Knowledge of computer skills and data needed. Ability to work

independently. Able to demonstrate flexibility with assignments. Ability

to concentrate. Accuracy is essential in all aspects of job

responsibilities. Able to exercise judgement, especially where clientele

are involved. Excellent listening skills, written and oral communication

skills, including English usage, grammar, punctuation and style.

APPLICATION INSTRUCTIONS: Apply Online:

careers.woodcountywi.gov